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Customer Satisfaction Employee

DE MEERN

28 - 32 hour

Apply now

Customer Satisfaction Employee

DE MEERN

28 - 32 hour

Apply now

Go Directly to

Location

DE MEERN

Salary

€ 17,01 per hour

Number of hours per week

28 - 32 hour

Education Level

MBO

Employment

Parttime

Field of expertise

Administrative

  • As a Customer Service Feedback Employee, you are the point of contact for customers with questions, complaints, or feedback. You ensure that they feel heard and that their feedback is addressed appropriately. You handle customer feedback, questions, and complaints through various channels such as phone, email, and chat. Additionally, you carefully register complaints and feedback, investigate situations, and look for suitable solutions. You report back to the customer and monitor progress. You also identify recurring problems and areas for improvement, share customer insights with other departments, and contribute ideas for improving processes and services. You may participate in projects aimed at enhancing the customer experience. So, you are not only focused on resolving individual customer inquiries but also looking further: what can we learn as an organization from this, and how can we do better next time?

We offer

  • • A gross hourly wage of €17.01, excluding 8% holiday pay; • A position for approximately 28 hours per week; • Remote work options, with at least 2 days in the office, including Friday as a fixed remote work day; • You become a full part of the Mediq team, even when working through Timing; • Good guidance and a comprehensive onboarding program of 6 weeks; • 25.5 vacation days per year based on a 40-hour workweek; • Extensive training opportunities and chances to further develop yourself; • Free parking at Mediq; • Full reimbursement of your public transport travel costs or €0.23 per kilometer; • Free coffee and tea at the office.

We ask

  • • Minimum MBO+ working and thinking level; • Experience in customer service, customer contact, or complaint handling; • Strong communication skills and good command of the Dutch language in spoken and written form; • Ability to listen well and empathize with different customers; • Accurate in administration and registration; • Solution-oriented thinking and eager to take initiative; • Interest in contributing ideas for improvements and processes; • Good at handling different systems; experience with SAP is a plus; • Available for 28 hours per week. Experience in complaint handling or within healthcare is a plus, but your attitude, communication skills, and interest in improving the customer experience are most important.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

Mediq is a large organization within healthcare that supports patients at home with medical aids and treatments. They have various departments such as infusion care, wound care, respiratory care, diabetes, stoma, nebulization, customer feedback, and institutional care (hospitals/care institutions). It is a professional office environment with a lot of customer contact. You work together with dedicated colleagues who strive every day for the best possible customer experience. In the Customer Feedback department, you play an important role in listening to customers and translating their experiences into concrete improvements.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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