Frequently asked questions

With My Timing, as an employer, you have insight into everything related to the deployment of your temporary workers in one place. For example, at Urenoverzicht, you can find the hours worked by employees, and through Uren invoeren, you can register and approve hours.

Under Facturen, all your invoices are neatly organized together. Additionally, Managementinformatie provides access to valuable insights and reports, for example, about deployment, turnover, and outflow of employees.

My Timing is designed so that you can quickly and easily find what you need. Do you still have a question or can't figure something out? Feel free to contact us. We are happy to help you further.

In the top right corner of our website, you will find a button 'log in'. Click here to log in. Or click on this link.

Forgot your password? No problem. Click on 'Forgot Password' on the login page. You will then receive an email with instructions to set a new password.

Didn't receive an email? First, check your spam folder or junk email. It might be that our email ended up there.

Setting a new password? Make sure it consists of at least 8 characters.

You can easily update your details through your personal environment in Mijn Timing. But you can also always contact your Timing contact person to report changes. We are happy to assist you further.

Do you want to change your password? Then log in to My Timing. From your personal environment, you can easily set a new password yourself.

Are you experiencing issues with the website or my timing? First, check if you are using an up-to-date version of your browser. Timing works best in the most recent versions of Chrome, Edge, Safari, and Firefox.

Do the problems persist? Then try refreshing the page or open the website in a different browser.

Timing.nl and My Timing are optimized for the most recent versions of:

• Google Chrome
• Microsoft Edge
• Safari
• Mozilla Firefox

For the best experience, we recommend always using the latest version of your browser.

Most browsers are updated automatically. Are you unsure if you are using the latest version? Then check the settings of your browser under 'About' or 'Info'. Here you can see which version you are using and if updates are available.

Most browsers install updates automatically. Is that not the case? Then go to your browser settings and check if updates are available. After installing the update, we recommend restarting the browser.

Is a page not loading properly or are components not displaying? Then try the following:

• Refresh the page
• Close the browser and reopen it
• Clear your browser's cache and cookies
• Open the website in another browser
• Check if your internet connection is working properly

Are you receiving an error message or is a part of the website not working as expected? Then contact your Timing contact person. Mention what you were trying to do and, if possible, add a screenshot of the error message. This way, we can help you faster.

Timing.nl and my timing are suitable for use on smartphone, tablet, and desktop. This way, you always have access to your data and the most important functionalities, anytime and anywhere.

With management information, you get 24/7 access to up-to-date data about the deployment of your temporary workers. The information is clearly presented in dashboards, so you quickly gain insight into important figures and developments within your organization.

The management information provides insight into various data regarding your temporary workers and collaboration with Timing. Think, for example, of deployment, outflow, and other relevant reports that help you track developments and make informed decisions.

Within the management information, you can easily filter data based on your information needs. Additionally, you can export reports to analyze them or combine them with data from your own systems.

The management information is updated in real-time. This way, you always have the most current information and have insight into the status of affairs within your organization at any time.

With up-to-date and clear reports, you gain more control over your staffing. The insights help you recognize trends, monitor performance, and make better-informed decisions for your organization.

At the start of an employee, as a client, you are required to verify the identity based on the original identity document. This check may not be conducted based on a copy of the document. This obligation arises from the NEN 4400-1 standard, the Wage Tax Act, and the agreements between you and Timing.

By performing this check, you help prevent fraud, identity swapping, and illegal employment.

Timing meets the requirements of the NEN 4400-1 standard, the verification obligation, and the SNA quality mark. This allows us to check identity documents for authenticity and validity and ensure that employees are indeed the person they claim to be.

This approach protects both clients and Timing against fraud, illegal employment, and the associated risks.

Our legal advisor explains why this is so important:

For example, by scanning copies of an identity document, there is a high risk that a person who is not allowed to stay in the Netherlands and/or perform work is employed. In the case of illegal employment, even if only for a few hours, the client can face a fine of € 10,000.

With repeated violations, these fines increase further and can even double or triple. Additionally, violations are made public. This exposes both Timing and the client to reputational damage.

Timing also faces an investigation by the Inspectorate SZW with each case of illegal employment. This takes time and incurs additional costs. Incidents are also reported to SNA/VRO, which can lead to further investigations and ultimately even affect our certifications.

Timing processes personal data in accordance with the rules of the General Data Protection Regulation (GDPR). In doing so, we take appropriate measures to protect personal data and do everything we can to prevent data breaches.

We handle the collection, storage, and sharing of personal data carefully and expect the same from our clients.

A data breach occurs when personal data ends up with someone who should not have access to it. This risk arises, for example, when copies of identity documents are stored or shared insecurely.

Common situations are:

• Photographing an identity document with a smartphone.
• Storing a copy on a computer.
• Sending identity documents via email.
• Sharing documents via WhatsApp.
• Storing files in personal cloud environments.
• Making copies via printers or copiers with internal memory.

Because personal data often remains unintentionally stored in these ways, these are undesirable situations under the GDPR.

Sending identity documents through unsecured channels carries risks. Documents can be stored on devices, in mailboxes, photo galleries, or cloud environments without this being immediately visible.

To protect the privacy of employees and comply with the GDPR, Timing opts for a careful and secure processing of personal data.

When someone is put to work who is not allowed to reside or work in the Netherlands, this can lead to high fines. For clients, a first offense can already cost thousands of euros. In addition, violations can lead to reputational damage, extra inspections by regulators, and risks for certifications within the temporary employment sector.

That is why both Timing and clients take identity checks very seriously.

Timing operates according to the guidelines of:

• The verification obligation
• The NEN 4400-1 standard
• The SNA quality mark
• The General Data Protection Regulation (GDPR)

These rules help to carefully process personal data and prevent fraud, abuse, and illegality.

Do you have questions about privacy, identity checks, or the processing of personal data? Then contact your Timing contact person. We are happy to help you further.