Timing Contact Center Services
No more worries about contracts, payroll administration, and employer risks for your contact center. We take care of that for you.
As an employer in the customer contact industry, you deal with fluctuating staffing needs. New projects, peak periods, and high turnover create additional pressure on personnel and payroll administration and bring employer risks with them.
Well-organized employment
Timing Contact Center Services (TCCS) is the payroll specialist of Timing for customer contact organizations. We take over the personnel and payroll administration and the associated labor law and legal employer risks. This way, you can be sure that everything behind the scenes is well organized, and you can focus on your employees, customers, and services.
Do you also want to outsource recruitment and selection? Then we combine our services with Timing Klantcontact, so you have one partner for the entire process: from recruitment and intake to legal employment and the associated employer risks.
Employership as it is intended
"At TCCS, we combine years of experience in the customer contact industry with professional employership. We ensure that contracts, payroll, and employership fully comply with the applicable laws and regulations and the Facilitaire Contactcenters collective labor agreement, so that our clients can focus on their employees and services."
The benefits of Timing Contact Center Services
Cost control and predictability
Insight into total labor costs (no surprises afterward) and less internal overhead (HR, payroll administration, legal support)
Faster time-to-hire
Deploying people faster through streamlined contract and onboarding processes, resulting in less administrative lead time, which is ideal during peak/low customer contact volume
Always access to expertise
Specialist knowledge of labor law and the Facility Contact Center collective labor agreement and up-to-date knowledge of changing legislation (e.g., WAB, pension, leave arrangements)
Less administrative pressure on own organization
No or less internal capacity needed for contract management, changes, and payroll processing, allowing more focus on core business and operations
Professional employment for employees
Correct and timely payroll and good guidance in case of illness, absenteeism, and HR issues, contributing to employee satisfaction and retention
Continuity and less vulnerability
No dependence on internal HR or payroll administrators and backup and assurance in case of illness/turnover of own employees
Why choose TCCS?
At TCCS, it's not just about good employment practices and correct administration. We believe that engaged employees are the foundation of good service. That's why we focus not only on your organization but also on the employees who make a difference for your customers every day.
A warm welcome, clear communication, and personal attention ensure that employees feel at home more quickly within an organization. Additionally, we pay attention to guidance and development during the employment period. Because employees who feel valued remain engaged longer and perform better.
This approach results in a higher start ratio, less turnover, and a longer duration of stay. This way, you benefit not only from a partner who takes over the employment responsibilities but also from employees who remain connected to your organization for a longer time.
They went before you:
Frequently Asked Questions
Want to know more?
Curious about what Timing Contact Center Services can mean for your organization? Or do you want to discuss the possibilities of payroll within your customer contact organization?
Fill in the contact form below. We will contact you without obligation and together we will see which solution best fits your staffing issue.