Customer contact

The call center industry experiences peaks and troughs. Employees flow in and out at a rapid pace, and the increasingly complex laws and regulations do not make it any easier. Timing has developed a service specifically for this industry and its specific needs: Customer Contact Services. A service established and tailored to the specific needs of the call center industry: structural flexibility in a (cost) efficient way. 

Because: the market and legislation are constantly changing. Together we look at where adjustments need to be made and adapt the service to where the need is at that moment. Consider flexibility in contract form or in the form of service: temporary employment, secondment, or payroll. For payroll, we have the service Timing Contact Center Services.

Why choose Timing Customer Contact?

• They went before you
• Experience and customization
• Save time and costs
• Quickly the right candidate (15,000 candidates in database)
• Candidate journey: tailored for your company
• Customized training for better results
• Attention increases the start rate and reduces turnover
• Specialized advice tailored to your needs

They went before you:

Experience and Customization

We have 30 years of experience in the customer contact industry, both within in-house and outsourced contact centers. Our employees know the industry well and are adept at responding to where the need is. Our clients acknowledge us as a partner who thinks along with their needs. 

The market and legislation are constantly changing. Together, we assess where adjustments need to be made and adapt the services to where the need is at that moment. Consider flexibility in contract form or in the form of service (temporary staffing, secondment, or payroll). 

Save time and costs

The recruitment process often begins with the request for new employees. This involves high costs. Think of advertising the vacancies, the selection procedures, contract negotiations, and the onboarding process. Besides the costs, this also requires a lot of time from an HR department.

By offering all personnel-related services under one roof, the management and coordination of recruitment, training, payroll administration, HR support, and other services are streamlined. This way, you have a single point of contact for all your questions. This is not only pleasant but also ensures overall efficiency in time and costs.

HR managers and supervisors get a specific point of contact for various personnel needs. By outsourcing personnel-related activities to a single service provider, you have more time and focus for core activities, such as customer service and operational improvements. 

Quickly the right candidate (15,000 available candidates)

Timing Customer contact relieves contact centers by taking over your entire recruitment & selection process. Our recruitment team, specialized in customer contact, operates nationwide from a central workplace in Utrecht. We focus entirely on finding the right candidate. We listen to both your wishes and needs and those of the candidates. This way, we ensure a sustainable match. And we find it quickly! Our database consists of over 15,000 available candidates with a background in the contact center industry. 

Timing Klantcontact is part of the family business PROMAN, a major French player in the recruitment industry with more than 1,000 offices worldwide. In addition to our Dutch network, Timing Klantcontact also has opportunities for recruitment in other countries. 

The fastest follow-up thanks to smart tools

Thanks to our innovative application alert, we receive a notification immediately when a candidate applies. Because we follow up with candidates so quickly, we are just a step ahead of the competition and give the candidate the right attention immediately. The result: an even higher chance of the right match for you. Our application alert results in an increase of no less than 25% in actually getting to speak with a potential candidate. 

Candidate journey: for the highest start rate

After we have had telephone contact with a new candidate, we proceed with the application process. This is completely tailored to your wishes and needs. Consider various tests we conduct, starting with a preliminary course, or asking the candidate for case studies. 

If he or she turns out to be suitable for your company, we move on to onboarding. We set this up via the Timing app based on your wishes, and we also conduct a live onboarding where we warmly welcome the employee(s) to Timing and to you. With this process, we have seen an improvement of no less than 10% in the start rate!

Subsequently, the employee starts with you, and we assist with a smooth landing through multiple contact moments in the initial period. 

After this onboarding is completed and we have discussed and concluded it through an evaluation, we look at the wishes and possibilities of the employee regarding further education or training. 

Customized training for better results

We don't just stop at the recruitment & selection of new employees; we also focus on the development of current employees. We believe in the power of personalized training. By offering customized training, we ensure the best guidance for your employees. This fosters a connection with your company and, of course, provides even better service to your customers.

Attention increases the start rate and reduces turnover

Reduce turnover, increase engagement, and improve performance. Our personal approach ensures that your employees feel at home from day one. With personal onboarding - which increases the start rate by 10%, regular conversations, and flexible deployment options, we retain employees within your organization. Just like at Vitens, where we have significantly extended the duration of stay, feel free to ask us about it!

Sustainable employability

For some employees, call center work can be seen as a stepping stone and not as a long-term career. This can lead to a lack of motivation and engagement and also results in higher turnover. Additionally, the repetitive nature of call center work, along with high performance goals and customer interactions, can lead to stress, burnout, and general fatigue among staff. Our employees are trained to recognize these kinds of signals. Together with you, we focus on sustainable employability and advise you on employee retention. 

Specialized advice tailored to your needs

Whether it's about advice on legal, absenteeism, or other regulatory-related issues: we have all the advisors in-house. We are happy to help you with customized solutions and advice, possibly supported by lawyers and case managers who are experts in their field. 

If we search for the best candidate for you, this action will be carried out by the Timing customer contact recruitment department. Here, our specialized customer contact recruiters make the best match and search for a new colleague through various search channels. They are specialized in conducting job interviews, cases, and also various tests. They are supported by different departments such as marketing, digital, and training.  

After the candidate has completed his or her onboarding, candidate management is transferred to the back office. There, specialized employees focus on retention, resolving legal cases, and handling administration and employee relationship management. They do this with the help of the legal affairs, absenteeism, and creditors/debtors departments. This way, we guarantee you the best assistance.

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