RegisterLog in

Customer Care Specialist

DE MEERN

28 - 40 hour

Apply now

Customer Care Specialist

DE MEERN

28 - 40 hour

Apply now

Go Directly to

Location

DE MEERN

Salary

€ 2.950 per month

Number of hours per week

28 - 40 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Administrative

  • Do you really want to make a difference for healthcare professionals and patients? Are you customer-oriented, communicatively strong, and do you enjoy solving complex questions? Then we are looking for you! As a Customer Care Specialist, you are the first point of contact for hospitals, healthcare institutions, and other professional clients. You answer questions, process orders, and actively think about the best solution. Thanks to your service-oriented attitude and eye for quality, you ensure that customers are helped quickly and expertly. In this versatile role, you are responsible for handling customer contact via phone, email, and other communication channels. You process both regular and complex orders and administrative tasks and ensure that all data is correctly recorded in SAP and other systems. Additionally, you advise customers on products, availability, delivery times, and deliveries. You know how to analyze customer questions well and proactively respond to customer needs. Where possible, you see commercial opportunities and provide appropriate advice on additional products or services. You also contribute to the further development of the department. You actively think about improvements in customer and work processes, support less experienced colleagues, and perform complex tasks independently.

We offer

  • • A gross hourly wage starting from €2950 (based on 40 hours); • A travel allowance of €0.23 per kilometer (up to a maximum of 50 km one way) or full reimbursement of public transport costs; • Free parking at Mediq; • Hybrid working after the onboarding process, where you work at least 2 days a week in the office; • An onboarding process of 6 to 8 weeks (40 hours per week) where you are fully introduced to the systems, processes, and products; • Laptop, headset, and other necessities to work comfortably from home; • A challenging role within an organization that contributes to healthcare daily; • An extensive onboarding program and various training sessions to further develop yourself; • A pleasant working environment with engaged colleagues and plenty of room for personal initiative. Do you want to use your talent for better healthcare and excellent service? Apply now and become part of Mediq's Customer Care team!

We ask

  • • You are someone who gets energy from customer contact and likes to go the extra mile to help customers optimally; • You work accurately, are analytically minded, and know how to maintain an overview even under pressure; • You easily switch between different systems and feel at home in a dynamic work environment; • A completed vocational level 4 education; • Higher professional work and thinking level; • At least 2 years of relevant work experience in a similar role; • Demonstrable experience with customer contact; • Affinity with the healthcare and/or medical sector; • Good system skills; experience with SAP is a plus; • Good communication skills in Dutch, both orally and in writing; • A commercial and service-oriented attitude.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

Mediq is a large organization within healthcare that supports patients at home with medical devices and treatments. They have various departments such as infusion care, wound care, respiratory care, diabetes, stoma, nebulization, customer feedback, and institutional care (hospitals/healthcare institutions). It is a professional office environment with a lot of customer contact.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

Also interested

Top vacancy

Customer Satisfaction Employee

As a Customer Service Feedback Employee, you are the point of contact for customers with questions, complaints, or feedback. You ensure that they feel heard and that their feedback is addressed appropriately. You handle customer feedback, questions, and complaints through various channels such as phone, email, and chat. Additionally, you carefully register complaints and feedback, investigate situations, and look for suitable solutions. You report back to the customer and monitor progress. You also identify recurring problems and areas for improvement, share customer insights with other departments, and contribute ideas for improving processes and services. You may participate in projects aimed at enhancing the customer experience. So, you are not only focused on resolving individual customer inquiries but also looking further: what can we learn as an organization from this, and how can we do better next time?
Image
Apply
View
De meern
28 - 32 hour
Parttime

Customer Service Representative De Meern

As a customer service representative for wound care in De Meern, you are the first point of contact for patients and healthcare providers. You work between 24 and 40 hours per week in a close-knit team. You answer questions, process orders, and ensure that patients receive the correct wound care products on time. Your efforts make a difference for people recovering at home. On an average day, you start by answering phone calls, emails, and chat messages. You assist patients with their questions about deliveries and products. You coordinate with colleagues and other departments to ensure everything runs smoothly. You process orders and keep track of the administration. You also regularly consult with healthcare professionals, for example, about specialized aids. You ensure that everyone is helped quickly and efficiently. This job is varied and meaningful. No question is too complicated or too simple. With your positive attitude, you help people move forward. You contribute to the recovery of patients and work together in an engaged team. You are indispensable in the process of good wound care. Apply today and make a difference!
Image
Apply
View
De meern
24 - 40 hour
Fulltime

Customer Service Specialist

Do you really want to make a difference for healthcare professionals and patients? Are you customer-oriented, communicatively strong, and do you enjoy solving complex questions? Then we are looking for you! As a Customer Care Specialist, you are the first point of contact for hospitals, healthcare institutions, and other professional clients. You answer questions, process orders, and actively think about the best solution. Thanks to your service-oriented attitude and eye for quality, you ensure that customers are helped quickly and expertly. In this versatile role, you are responsible for handling customer contact via phone, email, and other communication channels. You process both regular and complex orders and administrative tasks and ensure that all data is correctly recorded in SAP and other systems. Additionally, you advise customers about products, availability, delivery times, and deliveries. You know how to analyze customer questions well and proactively respond to the customer's needs. Where possible, you see commercial opportunities and provide appropriate advice on additional products or services. You also contribute to the further development of the department. You actively think about improvements in customer and work processes, support less experienced colleagues, and perform complex tasks independently.
Image
Apply
View
De meern
28 - 40 hour
Fulltime
website of the year
website of the year