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Customer Care Specialist

De Meern

28 - 36 hour

Apply now

Customer Care Specialist

De Meern

28 - 36 hour

Apply now

Go Directly to

Location

De Meern

Salary

€ 16,60 - € 17,80 per hour

Number of hours per week

28 - 36 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Administrative

  • Do you really want to make a difference for healthcare professionals and patients? Are you customer-oriented, communicatively strong, and do you enjoy solving complex questions? Then we are looking for you! As a Customer Care Specialist, you are the first point of contact for hospitals, healthcare institutions, and other professional customers. You answer questions, process orders, and actively think about the best solution. Thanks to your service-oriented attitude and eye for quality, you ensure that customers are helped quickly and expertly. In this versatile role, you are responsible for handling customer contact via phone, email, and other communication channels. You process both regular and complex orders and administrative tasks and ensure that all data is correctly recorded in SAP and other systems. Additionally, you advise customers about products, availability, delivery times, and deliveries. You know how to analyze customer questions well and proactively respond to the customer's needs. Where possible, you see commercial opportunities and provide appropriate advice on additional products or services. You also contribute to the further development of the department. You actively think about improvements in customer and work processes, support less experienced colleagues, and perform complex tasks independently.

We offer

  • • A gross hourly wage starting from €16.60, depending on knowledge and experience; • A travel allowance of €0.23 per kilometer (up to a maximum of 50 km one way) or full reimbursement of public transport costs; • Free parking at Mediq; • Hybrid working after the training period, where you work at least 2 days a week in the office; • A training period of 6 to 8 weeks (36 hours per week) where you are fully introduced to the systems, processes, and products; • Laptop, headset, and other necessities to work comfortably from home; • A challenging position within an organization that contributes to healthcare daily; • An extensive training program and various courses to further develop yourself; • A pleasant working environment with involved colleagues and plenty of room for your own initiative. Do you want to use your talent for better care and excellent service? Apply now and become part of Mediq's Customer Care team!

We ask

  • • You are someone who gets energy from customer contact and likes to go the extra mile to help customers optimally; • You work accurately, are analytically minded, and can maintain an overview even under pressure; • You easily switch between different systems and feel at home in a dynamic work environment; • A completed mbo 4 education; • Hbo working and thinking level; • At least 3 to 5 years of relevant work experience in a similar position or at least 2 years of experience within Mediq; • Demonstrable experience with customer contact; • Affinity with the healthcare and/or medical sector; • Good system skills; experience with SAP is a plus; • Good communication skills in Dutch, both orally and in writing; • A commercial and service-oriented attitude.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

Mediq is a large organization within healthcare that supports patients at home with medical devices and treatments. They have various departments such as infusion care, wound care, respiratory care, diabetes, stoma, nebulization, customer feedback, and institutional care (hospitals/healthcare institutions). It is a professional office environment with a lot of customer contact.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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