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Customer Contact Employee ROVA

Zwolle

32 hour

Apply now

Customer Contact Employee ROVA

Zwolle

32 hour

Apply now

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Location

Zwolle

Salary

€ 17,25 - € 21,42 per hour

Number of hours per week

32 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Administrative

  • As a customer contact employee in Zwolle, you work 32 hours a week in the Customer Contact Center (KCC). You assist residents with questions, reports, and complaints about waste collection and the management of public spaces. You ensure that residents are helped quickly and friendly, whether it's about scheduling a bulky waste appointment, a question about waste separation, or registering a complaint. You easily switch between phone, email, chat, and social media. You get energy from finding solutions and improving services.

    On an average workday, you schedule appointments, provide information, register complaints, and monitor the handling process. You identify areas for improvement and contribute ideas for enhancements. You work in a close-knit team where everyone helps each other. Sometimes you work until 7:00 PM or on Saturday mornings. You enjoy doing varied work and quickly switching between different tasks.

    Do you want to work in a sector that impacts the living environment? Are you customer-friendly, flexible, and communicatively strong? Apply now and become the point of contact for residents in the Zwolle region. Your work makes a difference!

We offer

    • Salary between €17.25 and €21.42 per hour;
    • 32 hours per week (part-time);
    • Temporary employment contract;
    • Personal employment conditions budget of 13.5% on top of your salary;
    • Working in an enthusiastic and close-knit team;
    • Opportunities for training and development;
    • Good work-life balance;
    • Modern work environment with an impact on society.

We ask

    • Minimum MBO working and thinking level;
    • Good command of the Dutch language (speaking and writing);
    • Customer-friendly and communicative attitude;
    • Service-oriented and solution-focused;
    • Flexibly deployable (including evenings and occasionally Saturdays);
    • Affinity with waste collection and public spaces;
    • Able to quickly switch between systems and channels.

Any questions?

Neem dan contact met ons op via: +31885063686

Where will you be working?

You will work at a leading organization in the waste and environmental sector. This employer has more than 100 employees and is committed to a sustainable, clean living environment. The atmosphere is informal, and the team is close-knit and enthusiastic. Personal development and collaboration are central. You contribute to innovative and environmentally friendly solutions. The organization is growing and encourages employees to actively think about improvements. You get the chance to contribute to local projects and social initiatives. Here, you can truly make a difference for people and the environment.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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