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KCC Employee - Project Ciam

Zwolle

16 - 24 hour

Apply now

KCC Employee - Project Ciam

Zwolle

16 - 24 hour

Apply now

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Location

Zwolle

Salary

€ 17,98 per hour

Number of hours per week

16 - 24 hour

Education Level

HBO

Employment

Parttime

Field of expertise

Call center

  • Are you looking for a challenging (part-time) job within the Customer Contact Center of the Kadaster? For the CIAM project, we are looking for enthusiastic and customer-oriented employees! In this role, you are responsible for both incoming and outgoing telephone customer contact. You will speak with various customers, answer their questions, and ensure they are helped in a friendly and professional manner. In addition to telephone customer contact, you will also perform various administrative tasks. You will carefully record customer inquiries and data and ensure correct and complete processing. Accuracy and concentration are essential in this role. You work in a structured manner, have an eye for detail, and contribute to reliable administration and excellent service. You will work for a socially relevant organization where customer focus, collaboration, and precision are central.

We offer

    • A temporary position within a socially relevant project;
    • A pleasant working environment where you collaborate with an engaged team;
    • Opportunities to develop yourself in the field of customer contact and advanced systems;
    • A gross hourly wage of €17.98;
    • 17% IKB compensation, 8% holiday pay, and travel allowance (100% public transport);
    • €150 gross healthcare allowance per month.

We ask

    • You enjoy contributing to a project temporarily and are available for a period of up to 6 months. Is it a good fit for both sides? Then there may be opportunities to continue;
    • You are available for at least 16 hours per week;
    • You preferably have experience with CRM systems. Knowledge of SAP-CRM is a plus;
    • You can clearly, carefully, and accurately record customer inquiries in writing;
    • You are digitally skilled and quickly adapt to new systems;
    • You have HBO working and thinking level;
    • You are available for at least 2 of the 3 days on January 11-12-13 for training.

Any questions?

Neem dan contact met ons op via: +31885063686

Where will you be working?

You will work at the Kadaster, a social organization that plays an important role within the government. The Kadaster ensures legal certainty and is the information hub in the field of GEO-information. The organization manages important data on, among other things, real estate, parcels, and geographical information. This information plays an important role in various social processes. You will join a large organization with approximately 1,700 colleagues, where collaboration, accessibility, and personal development are central. The working atmosphere is open and collegial, and there is attention to a good work-life balance. Additionally, you will have the opportunity to work with modern systems and contribute to work with social significance. You work in a stable and professional environment where good service, involvement, and your personal contribution matter!

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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As a Customer Contact Center Employee within the CIAM project team, you are the first point of contact for questions about the new login system of the Kadaster's customer portal. You independently handle customer inquiries and clearly explain new and existing information, particularly regarding the CIAM project and the E-Recognition project. You are responsible for a correct, clear, and error-free written record of customer questions. Additionally, you effortlessly switch between different systems to find the right answer.

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Zwolle
16 hour
Parttime
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