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Customer Contact Center Employee Part-time Job

Zwolle

16 hour

Apply now

Customer Contact Center Employee Part-time Job

Zwolle

16 hour

Apply now

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Location

Zwolle

Salary

€ 17,98 per hour

Number of hours per week

16 hour

Education Level

MBO

Employment

Parttime

Field of expertise

Call center

  • As a Customer Contact Center Employee within the CIAM project team, you are the first point of contact for questions about the new login system of the Kadaster's customer portal. You independently handle customer inquiries and clearly explain new and existing information, particularly regarding the CIAM project and the E-Recognition project. You are responsible for a correct, clear, and error-free written record of customer questions. Additionally, you effortlessly switch between different systems to find the right answer.

We offer

    • Gross hourly wage of €17.98;
    • 16-24 hours per week, part-time;
    • Flexible working hours;
    • Open and accessible working atmosphere;
    • €150 gross healthcare allowance per month;
    • 17% IKB compensation, 8% holiday pay, and travel allowance (100% public transport);
    • Good work-life balance;
    • Working at a stable government organization;
    • Part-time job that is easy to combine with study or another job.

We ask

    • You have experience in telephone customer service and find it a challenge to uncover the question behind the question;
    • You work according to the motto: "Right the first time.";
    • You possess active listening skills and communicate clearly;
    • You preferably have experience with CRM systems. Knowledge of SAP-CRM is a plus;
    • You have enthusiasm, empathy, and good social and communication skills;
    • Collaboration, accuracy, and customer orientation are second nature to you;
    • You have an HBO working and thinking level;
    • You are available from January 11 and for at least 16 hours per week;
    • You are available for at least 2 of the 3 days on January 11-12-13 for training.

Any questions?

Neem dan contact met ons op via: +31885063686

Where will you be working?

You will work at the Kadaster in Zwolle. Here, more than 1,700 colleagues work together on social projects. The atmosphere is open and accessible. Much attention is paid to your personal growth. There is a healthy balance between work and private life. Flexible working hours and telecommuting options are a given. You work with modern systems in a stable organization that is constantly evolving. Your opinions and ideas are valued.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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KCC Employee - Project Ciam

Are you looking for a challenging (part-time) job within the Customer Contact Center of the Kadaster? For the CIAM project, we are looking for enthusiastic and customer-oriented employees! In this role, you are responsible for both incoming and outgoing telephone customer contact. You will speak with various customers, answer their questions, and ensure they are helped in a friendly and professional manner. In addition to telephone customer contact, you will also perform various administrative tasks. You will carefully record customer inquiries and data and ensure correct and complete processing. Accuracy and concentration are essential in this role. You work in a structured manner, have an eye for detail, and contribute to reliable administration and excellent service. You will work for a socially relevant organization where customer focus, collaboration, and precision are central.

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Zwolle
16 - 24 hour
Parttime
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