Inside Sales Account Manager Utrecht

As an Inside Sales Account Manager in a true hunter role, you are responsible for attracting new customers. You delve into the needs behind the customer inquiry, actively think along about logistical processes, and translate DHL's services into concrete benefits for the customer. You see commercial opportunities, know how to build new relationships, and focus fully on acquisition and growth. In this role, you continuously look at how DHL can add extra value for customers. You investigate what can be improved, what can be set up more efficiently, and which solution best fits at the right price. With your commercial insight, persuasive power, and customer-oriented approach, you know how to exceed customer expectations and provide suitable logistical solutions. Additionally, you are actively engaged in approaching and acquiring new customers, analyzing customer needs and commercial opportunities, and advising on the most suitable solutions. You also accurately record customer information and results in the CRM system, build a strong network within and outside DHL, and work with colleagues on commercial growth and customer retention.

As an Inside Sales Account Manager, you play an essential role as a farmer. You focus on managing, maintaining, and expanding existing customer relationships. Through personal attention and good contact, you build trust with customers and ensure they feel heard and supported. At the same time, you continuously look for opportunities to improve and expand the collaboration. In this role, you actively think along with customers about their logistics processes. You explore where DHL can add extra value by looking at improvement points and smart solutions at the right price. With your commercial insight and customer-oriented approach, you know how to exceed expectations and offer customers suitable solutions. Additionally, you carefully record results and customer information in the CRM system and build a strong network, both within and outside DHL.