Customer Service Specialist De Meern

As a customer service representative at Mediq, you are a crucial point of contact for patients and healthcare professionals. You answer questions, process orders, and ensure that people receive the right aids at the right time. Mediq has various customer service departments, including wound care, diabetes, respiratory care, infusion care, stoma & incontinence, and other medical aids. During the application process, we get to know you better. We look at your experience, qualities, interests, availability, and which type of customer contact suits you. Based on that, we discuss together which department best fits and where opportunities are available at that time. You are involved in answering questions via phone, email, and other channels, processing and modifying orders, informing about products and deliveries, carefully registering customer and patient data, investigating questions and finding suitable solutions, liaising with colleagues and healthcare professionals, and identifying special circumstances and ensuring proper follow-up. You do not need to have prior knowledge of medical aids. During the extensive training program, you will learn everything about the products, systems, and processes of your department.