Go Directly to
Location
De Meern
Salary
€ 17,01 - € 19 per hour
Number of hours per week
28 - 40 hour
Education Level
MBO
Employment
Fulltime
Field of expertise
Call center
- As a Customer Service Specialist, you are responsible for handling customer inquiries and order processing for business clients, such as hospitals and healthcare institutions. You work 28 to 40 hours per week in the institutional department of a large healthcare organization in De Meern. The contact is exclusively with companies, not with patients. You independently handle both regular and more complex customer inquiries. On a typical workday, you answer emails and phone calls from customers, process orders, and provide advice where needed. You handle questions ranging from simple order statuses to complex delivery issues. You are also responsible for identifying improvement opportunities in processes and supporting less experienced colleagues where necessary. This job offers the opportunity to further develop towards expert level. After a six-week onboarding period, during which you are available 40 hours per week, you can partially work from home. Emphasis is placed on independence, ownership, and the ability to think in terms of processes.
We offer
- • Salary between €17.01 and €19 per hour; • 8% holiday pay and an additional annual bonus of up to 7.5%, depending on individual performance and objectives; • Possibility of permanent employment; • Hybrid working after the onboarding period (2 days office, Friday home); • Growth opportunities towards expert level; • Good secondary employment conditions; • Working within a professional and supportive team; • Training and development opportunities.
We ask
- • MBO-4 diploma; • Minimum 2 years of customer service experience; • Good communication skills; • Analytical and independent; • Available for 40 hours for onboarding.
Any questions?
Neem dan contact met ons op via: +31885063307
Where will you be working?
The employer is a large organization within the healthcare sector, active in various areas such as infusion care, wound care, and institutional care. There is a collegial and professional work atmosphere. The organization focuses on providing support to business clients in healthcare. There are many opportunities for personal development and growth.
How does applying through Timing work?
step 1
Based on your online application, we determine whether you fit with our client and the vacancy.
step 2
If you are suitable, we will invite you for a conversation at the location and get to know each other better.
step 3
Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.
Also interested
Top vacancy
Do you want to make a difference every day for people who need care? Come work as a customer service representative at Mediq in De Meern! You are the first point of contact for patients and healthcare professionals. You ensure that orders run smoothly and questions are answered quickly. You start with an extensive training program of 6 to 8 weeks where you learn everything about our products, systems, and departments. During this period, you work 36 hours per week. After that, you can continue working between 24 and 40 hours, exactly what suits you.
You have contact via phone, email, and chat. You help with processing orders, provide information about medical devices, and always look for the best solution together with the customer. You work accurately and easily switch between systems. Every day is different: one moment you help someone with a diabetes question, the next moment you support a healthcare institution with an order. Together with your colleagues, you ensure that everyone receives the right care at the right time.
Ready to make an impact? You don't need to have experience in healthcare; motivation and customer orientation are most important. Apply directly and discover how fun and meaningful your workday can be!
De meern
24 - 40 hour
Fulltime
Customer Service in Healthcare | €2820 p/m
Are you ready to make a difference in healthcare? At Mediq, you can work in various customer service departments, such as diabetes, wound care, respiratory care, infusion care, and stoma & incontinence. You do not apply for one specific department. During the application process, we look at your experience, personality, interests, availability, and preferences. Together, we determine which team suits you best and where opportunities are available at that time. Depending on your department, you assist patients and healthcare professionals by phone and in writing, process and adjust orders, answer questions about products and deliveries, and carefully process data in various systems. Medical knowledge is not required; you will learn that during your training period. After an extensive training period of 6 to 8 weeks, during which you work at least 36 hours per week, you will start according to your agreed contract hours.
De meern
24 - 40 hour
Fulltime