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Customer Satisfaction Employee De Meern

De Meern

28 - 32 hour

Apply now

Customer Satisfaction Employee De Meern

De Meern

28 - 32 hour

Apply now

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Location

De Meern

Salary

€ 17,01 per hour

Number of hours per week

28 - 32 hour

Education Level

MBO

Employment

Parttime

Field of expertise

Administrative

  • Are you ready to make a difference in the healthcare sector? As a Customer Feedback Employee at Mediq, you play a crucial role in improving customer satisfaction. You work in the Customer Feedback department, where you not only answer questions but also listen deeply to what is happening and provide appropriate solutions. You have daily contact with patients and healthcare providers who want to share their experiences, feedback, or complaints. With your empathetic and solution-oriented attitude, you ensure that every customer feels taken seriously. You see feedback not just as a complaint, but as an opportunity to further improve Mediq's services. Your tasks include answering feedback, questions, and complaints via phone, email, and chat, carefully recording customer feedback and complaints, and analyzing reports to find out what exactly happened. Additionally, you identify recurring problems and actively contribute to improving processes and services within Mediq.

We offer

  • • A gross hourly wage of €17.01; • 8% holiday pay; • 25.5 vacation days based on a full-time contract; • A travel allowance of €0.23 per kilometer, up to a maximum of 50 km one way, or full reimbursement for public transport travel; • Free parking at Mediq in De Meern; • Hybrid working after the induction period: 2 days a week at the office in De Meern and the remaining working days you may work from home. Friday is a fixed work-from-home day; • A laptop, headset, and an extra monitor for an efficient home working environment; • Room for personal development and growth opportunities within Mediq; • A meaningful job where you contribute to better healthcare every day.

We ask

  • • Minimum mbo+ working and thinking level; • You are available 28 hours per week; • You have an affinity for customer service and healthcare; • You possess strong communication skills; • You can listen well, ask questions, and handle different emotions; • You are customer-oriented and solution-oriented; • You work accurately and are administratively strong; • You can maintain a good overview and monitor the progress of outstanding matters yourself; • Experience in customer service is desired; • Experience with complaint handling and/or in healthcare is a plus.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

Mediq is a large organization in healthcare that supports patients at home with medical devices, healthcare products, and treatments. From various specialized departments, patients, healthcare professionals, and healthcare institutions are helped daily. You will join a professional organization where personal attention, quality, and collaboration are central. Even when you work through Timing, you are truly part of the Mediq team.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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