As a customer service representative at Mediq, you help people who depend on medical devices. This makes your work a bit different from a regular customer service role. The patient waiting for important devices, a healthcare professional who needs to arrange something quickly, or someone who is uncertain about an order: you ensure they can move forward. You listen carefully, ask the right questions, and find out what is needed. Sometimes the answer is simple, sometimes a situation requires a bit more investigation. You process orders, check data, provide information about products and deliveries, and coordinate with colleagues or healthcare professionals when necessary. You work carefully because behind every order or question is someone who needs care.
Within Mediq, there are various customer service teams, for example, for wound care, diabetes, respiratory care, infusion care, and stoma & incontinence. Each department has its own patients, products, and type of customer contact. Therefore, you do not apply directly to one specific team. During the application process, we look together at your experience, qualities, and interests. What gives you energy? What type of customer contact suits you? And in which team do your qualities come into their own? Based on that and the available opportunities, we determine which department is the best match.
In your work, you are involved in:
• Helping patients and healthcare professionals by phone and digitally;
• Processing, adjusting, and following up on orders;
• Answering questions about products, devices, and deliveries;
• Carefully processing patient and customer data;
• Investigating problems and providing a suitable solution;
• Coordinating with colleagues and healthcare professionals when necessary;
• Noticing special circumstances and ensuring that agreements are followed up.
No experience with medical devices yet? No problem. At Mediq, you will receive an extensive training program where you will gradually get to know the products, systems, and processes of your department. This way, you not only learn a new role but also contribute to something important every working day: ensuring that people receive the devices and support they need.
