Working at Mediq

Make a difference behind the scenes at Mediq! Are you precise, analytically minded, and someone who likes to investigate things down to the smallest details? Do you love structure, clear processes, and administrative challenges? Then this position is for you! As a Backoffice Employee at Mediq in De Meern, you work 32 to 36 hours per week and earn €16.27 gross per hour. In this role, you are an important link behind the scenes of healthcare. You are mainly involved in checking, assessing, and processing medical requests, insurance data, and associated documentation. You check and process medical requests, authorizations, and insurance documents. You assess whether requests meet the applicable conditions and guidelines. You identify errors or missing information and independently seek solutions. You carefully process and monitor data in SAP and other systems. You liaise with health insurers, prescribers, healthcare professionals, and internal departments. You handle substantive questions and work with reports and worklists. This is certainly not a standard administrative role where you simply enter data. You will deal with various insurance conditions, guidelines, exceptions, and administrative procedures. It is up to you to carefully assess information, make connections, and identify any deviations. You will receive an extensive training program of about 6 weeks. You will learn the systems, processes, and different types of requests step by step. Patience and eagerness to learn are extremely important here. You don't have to understand everything immediately, but you must enjoy delving into something and persevering when things get complicated. We are looking for someone who naturally works in a structured and careful manner. Someone who prefers to double-check rather than overlook an error, enjoys working according to clear guidelines, and derives satisfaction from fully and correctly completing a request. You will join a committed team where colleagues help each other and where you have the opportunity to develop into a true specialist within the back office. Thanks to your efforts, requests are handled carefully, and patients can rely on the medical aids and support they need. Are you patient, analytical, eager to learn, and do you derive satisfaction from unraveling administrative issues? Then we would love to meet you!

As a Customer Service Specialist, you are responsible for handling customer inquiries and order processing for business clients, such as hospitals and healthcare institutions. You work 28 to 40 hours per week in the institutional department of a large healthcare organization in De Meern. The contact is exclusively with companies, not with patients. You independently handle both regular and more complex customer inquiries. On a typical workday, you answer emails and phone calls from customers, process orders, and provide advice where needed. You handle questions ranging from simple order statuses to complex delivery issues. You are also responsible for identifying improvement opportunities in processes and supporting less experienced colleagues where necessary. This job offers the opportunity to further develop towards expert level. After a six-week onboarding period, during which you are available 40 hours per week, you can partially work from home. Emphasis is placed on independence, ownership, and the ability to think in terms of processes.

Are you ready to make a difference in healthcare? At Mediq, you can work in various customer service departments, such as diabetes, wound care, respiratory care, infusion care, and stoma & incontinence. You do not apply for one specific department. During the application process, we look at your experience, personality, interests, availability, and preferences. Together, we determine which team suits you best and where opportunities are available at that time. Depending on your department, you assist patients and healthcare professionals by phone and in writing, process and adjust orders, answer questions about products and deliveries, and carefully process data in various systems. Medical knowledge is not required; you will learn that during your training period. After an extensive training period of 6 to 8 weeks, during which you work at least 36 hours per week, you will start according to your agreed contract hours.