Working at Mediq

Do you really want to make a difference for healthcare professionals and patients? Are you customer-oriented, communicatively strong, and do you enjoy solving complex questions? Then we are looking for you! As a Customer Care Specialist, you are the first point of contact for hospitals, healthcare institutions, and other professional clients. You answer questions, process orders, and actively think about the best solution. Thanks to your service-oriented attitude and eye for quality, you ensure that customers are helped quickly and expertly. In this versatile role, you are responsible for handling customer contact via phone, email, and other communication channels. You process both regular and complex orders and administrative tasks and ensure that all data is correctly recorded in SAP and other systems. Additionally, you advise customers about products, availability, delivery times, and deliveries. You know how to analyze customer questions well and proactively respond to the customer's needs. Where possible, you see commercial opportunities and provide appropriate advice on additional products or services. You also contribute to the further development of the department. You actively think about improvements in customer and work processes, support less experienced colleagues, and perform complex tasks independently.

As a medior data analyst, you turn numbers into insights that truly make a difference. You work 32 to 40 hours per week in De Meern and assist our commercial and operational teams with concrete analyses. You develop dashboards and reports that are used daily. You ensure that data is understandable and usable for everyone. On a typical workday, you independently dive into issues around sales and performance. You combine data from different sources and discover patterns. You translate these into clear insights and actions for the business. You focus on improving and automating analyses and monitoring data quality. You collaborate with colleagues and are a sparring partner for management. Your analyses help to organize processes more intelligently and provide colleagues with direction in strategic choices. This way, you make a direct impact and help the organization grow in data-driven work. Do you feel addressed? Apply and make a difference with us!

Do you really want to make a difference for people? Then start as a customer service representative in De Meern. You work 24 to 40 hours a week in a close-knit team. You help patients and healthcare providers with their questions about medical devices. You ensure that orders are correct and that customers are well assisted. The best part? You work hybrid: partly in the office, partly at home. This way, you maintain a good balance between work and private life. Your day starts with answering questions via phone, email, and chat. You listen carefully and think proactively. You provide advice on medical devices, solve problems, and ensure that orders run smoothly. Sometimes you consult with healthcare providers or colleagues for the best solution. You are the first point of contact and truly make a difference for people who depend on extra care. No day is the same, and you learn something new every day. Do you want to work in an engaged team with many training opportunities? Apply now. With your positive attitude and passion for care, you directly contribute to the well-being of others. You receive a lot of appreciation for your work. We are looking for you!