Working at ANWB Member Service Center

The ANWB Member Service Center helps members daily with questions about travel, insurance, and membership. You work in a large and professional team with a focus on development. View the vacancies and discover if this suits you.

Vacancies at ANWB Leden Service Center

Customer Service Representative ANWB The Hague

Are you ready to make a difference as a customer service representative at the ANWB Member Service Center in The Hague? You are the first point of contact for members and potential customers. You work between 24 and 40 hours a week and receive paid training and personal guidance, allowing you to start even without experience in customer contact. What makes this job attractive? You truly help people move forward, work in an enthusiastic team, and have plenty of opportunities to develop yourself. Your day is varied. You answer questions about ANWB products and services, listen carefully, ask follow-up questions, and provide clear explanations. You translate complex information into a clear answer, so every customer hangs up with a good feeling. You mainly work by phone, but over time you can also help customers via email and chat. With your personal approach, you build trust and contribute to high customer satisfaction. Do you want to work in a job where your attention and advice make a difference? Apply now! Even if you have no experience yet, you are welcome. With your motivation and our guidance, you can take a great next step here. You work partly in the office and partly from home and receive a good work-life balance and attractive extras.

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View

's-gravenhage

17 - 24

Fulltime

All ANWB Member Service Center vacancies

Benefits of working at the Member Service Center of ANWB:

You start immediately with a tailor-made training to prepare you for the position;
You obtain the WFT certificates at the expense of Timing;
You determine the amount of your bonus through your own efforts;
You will join a fun team with a lot of attention for each other;
The work location is easily accessible by public transport and these costs are fully reimbursed;
You will work in one of the largest organizations in the Netherlands.

What is the Member Service Center?

The Member Service Center of the ANWB is a customer service that can provide information by phone, mail, and chat about, among other things, the ANWB membership, the Roadside Assistance, and insurances. The Member Service Center team is very committed, and the working atmosphere is very pleasant. This is partly due to the team and the homely atmosphere in the office.

A joint lunch takes place regularly, and in addition, ANWB organizes an annual Member Service Center party in Scheveningen. One thing is certain: you won't be bored if you come to work at the Member Service Center.

"Helping people, I find that meaningful work. And that in a pleasant working atmosphere and with nice colleagues. I am completely in my element here."

Employee Janine at ANWB Member Service Center

Come work at the Member Service Center

All members and non-members of the ANWB can visit the Member Service Center. When you work here, you're involved in more than just making phone calls. You create an experience with every conversation for the person you are speaking to at that moment. If you come to work at the Member Service Center, your job starts via Timing with the startup team of the ANWB. This startup team consists of all new employees, who, just like you, will follow a tailor-made training program.

The first week focuses on theory, and with this acquired knowledge, you will enter practice the following week. Initially, you will be paired with an employee who has been working at the Member Service Center for a while. This colleague will ensure that you receive an explanation of the system and how to address customers. Have you mastered this quickly? Then you can start working independently soon. You can expect questions about:

Products and/or services provided by ANWB;
Invoices that customers want to know more about;
Administrative matters (you can think of changing an address);
The ANWB subscription.

Do you see that job at the Member Service Center of the ANWB as a good fit? Respond quickly to one of the open vacancies! Are there no vacancies at the moment? Then keep an eye on the vacancies via the Timing App or sign up for the Timing Jobmail.

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