Supervisor ANWB Rijswijk

Are you strong in communication, do you work accurately, and do you enjoy helping customers via email? Do you like structured and repetitive work and want to develop yourself within business customer service? Then this position is for you!

For PostNL in The Hague, we are looking for a business customer service representative. You will be involved in supporting large business clients, such as Coolblue and DHL. The contact is mainly via email: no less than 90% of your work consists of email contact and only 10% of telephone contact. Customers mainly call you when there is urgency. This allows you to focus on carefully handling and resolving customer inquiries.

Additionally, you have the opportunity to manage your own customer group and further develop yourself. Are you looking for a position where you can combine structure, communication, and customer focus with growth opportunities? Then this is a great chance!

As a business customer service representative, you are responsible for supporting a group of large business clients. You ensure that questions, requests, and issues are handled correctly and professionally. Since you mainly work via email, it is important that you communicate clearly and work accurately.

Your tasks include:

• Answering and processing customer inquiries via email;
• Maintaining contact with large business clients, such as Coolblue and DHL;
• Handling questions about shipments, delays, and other logistical matters;
• Resolving and following up on customer issues and requests;
• Managing your own customer group and associated customer files;
• Monitoring open questions and ensuring timely handling;
• Making phone calls or answering calls when there is urgency;
• Registering and processing customer information in the designated systems;
• Collaborating with colleagues to help customers as best as possible.

Your tasks have a repetitive and structured nature. You handle similar questions daily and follow fixed procedures to help customers as efficiently as possible. This makes the position suitable for someone who likes to maintain an overview, works accurately, and finds satisfaction in correctly handling customer inquiries.

You work 32 to 37 hours per week. The regular working hours are from 08:00 to 17:00. Keep in mind that you may occasionally work an evening shift. This means you sometimes need to be available until 23:00. You will receive an appropriate allowance for this. Additionally, you work at least two days a week at the office in The Hague. Depending on the agreements and possibilities within the team, you may be able to work from home on the other working days.

Are you a go-getter, do you like working with your hands, and don't mind being physically active? Do you work accurately and love a clean and organized work environment? Then we are looking for you!

For a food production company in Wateringen, we are looking for a cleaning staff member. You will be responsible for cleaning and processing carts and preparation bins. Using an industrial dishwasher, you ensure that everything is thoroughly cleaned and ready for use again.

As a cleaning staff member, you are responsible for cleaning and sorting materials used in the production process. You ensure that carts and preparation bins are cleaned and prepared efficiently.

Your tasks include:

• Operating an industrial dishwasher;
• Placing carts with preparation bins in the dishwasher;
• Rinsing materials with a water hose if necessary;
• Checking if materials come out of the dishwasher clean;
• Sorting carts;
• Preparing clean carts and bins for further use;
• Keeping the workplace clean and tidy;
• Supporting colleagues with various tasks within the production environment.

You work in a production environment where hygiene, safety, and accuracy are important. You are active throughout your workday and ensure that all materials are cleaned on time and according to the correct procedures.

You work from Monday to Friday, with the following working hours:

• Start time: 07:00/07:30 AM;
• End time: 04:00/04:30 PM;
• Breaks: 2 times 25 minutes.