Customer Service Representative Schijndel

Begin your day with a short team meeting where key points, ongoing actions, and expected customer inquiries are discussed. Then, be visible on the shop floor to advise customers on sizing, materials, usage, maintenance, and smart combinations. You focus entirely on advising customers, while colleague teams handle stocking shelves and the cash register. As a sales associate, you engage with customers to understand their needs and provide advice on the right products or combinations, such as an outfit with work shoes, a lounge set with cushions, pet care products with food, or machines with accessories. You consider alternatives that fit within the budget or delivery time and propose complete solutions. You provide inspiration and experience by explaining show and demonstration models, materials, and sizes, and offer maintenance tips. You coordinate with the warehouse and colleagues who stock shelves to check availability, make reservations, and plan pickup or delivery appointments, ensuring customers always get what they need. For larger orders, you create quotes, register orders, keep customers informed of progress, and follow up on service inquiries diligently. You ensure safety and order by assisting customers in fitting, trying, or demonstrating products and handle demonstration models carefully. It is important that you focus entirely on advising customers and not on cash register duties or stocking shelves; those tasks are handled by others. This job can also be seen as a holiday job if you want to work a lot this summer.

As a branch manager, you are responsible for the complete management of the branch in Schijndel, including achieving sales targets. You ensure that the store looks well-maintained, customers have an excellent experience, and your team works efficiently together. You work closely with assistant branch managers, department heads, and the head office. It is a versatile and challenging role where you evaluate results and implement improvements by guiding your team in the right way. You prepare the branch plan and execute it successfully. You oversee a neat store presentation, inspire and motivate your team, make adjustments where necessary, and are ultimately responsible for efficient inventory management. You receive support from the stock controllers. Additionally, you conduct evaluation interviews with employees, resolve customer inquiries and complaints, and are responsible for staff planning and administrative tasks. It is a versatile role where you can truly make an impact! At this company, they are continuously focused on improvement and are looking for people who want to grow with enthusiasm. To give a good picture of the role, here is a brief overview of your tasks: Ensure good cooperation and task distribution within the teams; Recruit, onboard, and guide new employees; Manage sick leave and vacation planning; Execute marketing actions and theme presentations; Resolve complaints and ensure customer satisfaction; Report sales results to the management; Guarantee a safe, clean, and efficient working environment; Identify and implement improvements in work processes; Collaborate with the project manager on improvement projects, such as implementing a new system.