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Customer Relations Specialist Hoofddorp

Hoofddorp

32 - 40 hour

Apply now

Customer Relations Specialist Hoofddorp

Hoofddorp

32 - 40 hour

Apply now

Go Directly to

Location

Hoofddorp

Salary

€ 2.400 - € 3.400 per month

Number of hours per week

32 - 40 hour

Education Level

HAVO, VWO or higher, MBO, HBO, WO

Employment

Fulltime

Field of expertise

Administrative

  • As a Customer Relations Specialist in Hoofddorp, you are the link between customers and the logistics team. You work 32 to 40 hours per week during regular office hours (08:30-17:00). You ensure that everything related to air freight shipments runs smoothly and that customers are satisfied. You monitor the quality of handling by airlines and check shipments booked through Starbroker. You resolve transport issues quickly and neatly. Additionally, you provide feedback on performance and delays to colleagues at other locations. You also support operations (OPS) with daily tasks. You inform customers clearly about the status of their shipments, delivery times, and rates. You ensure that billing and administration are accurate. Everything you do is recorded in systems such as CW1, CXD, and Excel. On an average workday, you start by checking the status of ongoing shipments. You answer customer questions by email or phone about their air freight. Sometimes you need to act quickly if a shipment is delayed. You then consult with colleagues at home and abroad and work together to find the best solution. You process incoming data in Excel and report on the performance of various partners. At the end of the day, you know for sure: everything is arranged and clear for the customer. Are you customer-oriented, good with systems, and do you love variety? Then this role is perfect for you! You work in a team where involvement and results are central. Apply quickly and make a difference in international logistics.

We offer

  • • Salary between €2,400 and €3,400 gross per month; • 32 to 40 hours per week; • Temporary contract with a view to permanent; • Lots of customer contact and varied tasks; • Working at an international logistics company; • Opportunities to grow and develop yourself; • Travel allowance and pension scheme; • Pleasant working atmosphere and involved colleagues; • Modern workplace in Hoofddorp; • Extras such as training opportunities and team outings.

We ask

  • • You have at least an MBO level of working and thinking; • You have 1 to 10 years of relevant work experience; • You speak and write good Dutch and English; • You are communicatively strong and customer-oriented; • You work accurately and quickly with administrative systems; • You are proficient with Excel and Outlook; • You think in solutions and maintain an overview; • You can create good reports in Excel; • You are stress-resistant and flexible; • You live a maximum of 20 km from Hoofddorp.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

You will work at a large, international logistics company in Hoofddorp. The atmosphere is open and collegial. Together you ensure that customers worldwide are satisfied. The team works purposefully and supports each other. You get the chance to develop yourself in a dynamic environment within the air freight sector.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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