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Customer Care Specialist De Meern

DE MEERN

28 - 40 hour

Apply now

Customer Care Specialist De Meern

DE MEERN

28 - 40 hour

Apply now

Go Directly to

Location

DE MEERN

Salary

€ 17,01 per hour

Number of hours per week

28 - 40 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Call center

  • Are you looking for a challenging role as a Customer Care Specialist? In this position, you are the connecting link between healthcare institutions and internal departments. You work 28 to 40 hours per week, mainly at the office in De Meern, with the possibility to work partly from home after your onboarding period. You independently handle complex customer inquiries, orders, and complaints, monitor processes, and identify commercial opportunities. Quality, customer focus, and collaboration are central in this role. You start your workday by reviewing outstanding customer inquiries. You have contact by phone and email with hospitals and healthcare institutions, process orders in SAP, and answer questions about products and delivery times. You handle complaints according to the correct procedure and think along with the customer by providing advice on alternatives. Additionally, you support colleagues where needed and work together to improve processes. The variety and contact with different parties make the work engaging. Are you looking for more than standard customer service? Then you fit perfectly in this team! You get freedom and responsibility and contribute to better healthcare processes. Apply today and make a difference for healthcare institutions and their clients!

We offer

  • • Starting salary from €17.01 gross per hour; • 32 to 40 hours per week (full-time); • Possibility of hybrid working after onboarding period; • Good travel allowance (car or public transport); • Laptop, headset, and home working facilities; • Extensive onboarding and product training; • Professional and committed team; • Room for personal development and growth; • You get a lot of responsibility and variety in your work.

We ask

  • • Minimum mbo 4 diploma with hbo working and thinking level; • 2 years of experience in customer contact, customer service, or back office; • Experience with complex customer inquiries and order processes; • System proficiency (knowledge of SAP is a plus); • Good communication in Dutch (English is a plus); • Commercial insight and customer focus; • Analytical and solution-oriented thinking; • Empathetic and stress-resistant; • Ability to prioritize; • Discreet handling of sensitive information.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

You work at Mediq, a large, professional organization in the healthcare sector. The company supports healthcare institutions and patients with medical devices and treatments. The atmosphere is open and collegial, with a lot of collaboration between departments. The mission is to deliver the best care and support, both to customers and employees. You will be in an office environment where customer contact is central. The company has hundreds of employees and offers plenty of room for personal growth.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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