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Customer Advisor Cadastre

ZWOLLE

24 - 36 hour

Apply now

Customer Advisor Cadastre

ZWOLLE

24 - 36 hour

Apply now

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Location

ZWOLLE

Salary

€ 18,68 per hour

Number of hours per week

24 - 36 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Call center

  • Are you ready to be the first line for customers with data-related questions about various National Facilities? As an employee in this department, you handle complex issues often related to data. Affinity with IT and data is therefore a plus! You usually answer these questions via email, but also by phone or chat. It is your responsibility to ensure that every question is recorded correctly and clearly, whether it is an administrative question or something specialized. At the Customer Contact Center of the Cadastre, you answer daily questions from farmers, citizens, companies, and government organizations on various topics such as cable and pipeline information (KLIC), addresses and buildings (Basic Registration of Addresses and Buildings – BAG), topographic and map information (BGT/BRT, PDOK), and geo-information (BRK-Insight and Kadata Internet). You guide customers in consulting geo-information, information about addresses and buildings, cables, and pipelines. You use various sources and viewers and know how to link different basic registrations. You enjoy delving into the customer's question via phone, email, and chat. Additionally, you ensure correct registration of contact moments and take initiatives for improvements in processes and services.

We offer

  • • A challenging position within a dynamic government service that plays an important role in geo and real estate information for the Netherlands. You have customer contact with all layers of the population; • The opportunity to grow within the use of artificial intelligence; • Growth opportunities within the organization; • A gross hourly wage of €18.68; • An employment conditions package including 8% holiday pay, 17% IKB compensation, and travel allowance (100% for public transport); • €150 gross health care allowance per month; • Opportunities for hybrid working, at least 2 days a week in the office, with home working allowance; • A collegial working atmosphere within the customer contact team, where specialist knowledge is central.

We ask

  • • You feel at home in a dynamic customer contact center environment, where no day is the same and you continuously switch between various customer questions and topics; • MBO4 / HBO working and thinking level; • Recent, relevant call center experience; • You know how to handle information sources you have access to with integrity; • A curious attitude, you are precise, have an eye for detail, and possess good telephone and written communication skills. You can assert yourself, a positively critical attitude within our department is appreciated; • You are customer-oriented, empathetic, and easily switch between different conversation situations, topics, and customer levels. You can handle changes in administrative processes; • You are available between 24 and 36 hours per week.

Any questions?

Neem dan contact met ons op via: +31387503733

Where will you be working?

The Cadastre is the authority when it comes to geo and real estate information in the Netherlands. We register and provide data about the location of real estate, cadastral boundaries, addresses, buildings, WOZ values, and cables & pipelines. Both private and business customers can contact us with questions about, among others, the Basic Registration of Addresses and Buildings (BAG), Basic Registration of Large-Scale Topography (BGT), and cadastral information about parcels.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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