Join our ANWB store and contribute to our mission: ANWB makes it possible for everyone to travel carefree and with pleasure in a sustainable society. At ANWB, you are an essential part of our enthusiastic team. Together we create a welcoming and positive work environment, where we help customers with personal advice and practical solutions for travel and on the road. Start your adventure at ANWB and show what you can contribute!
What makes this role at ANWB unique? Whether it's a family going on a camper trip, a couple planning a hiking holiday, or a group of young people wanting to go on a city trip: you help them discover the world safely and reliably. In our store in The Hague on Wassenaarseweg, you guide customers through their entire journey. Are the insurances arranged? And do they already have roadside assistance? You find out as a sales advisor.
Department description: With your team, you help our customers and members daily to be well-prepared to leave home, be on the road, and discover the world. The team is a mix of colleagues who have been working here for years, interns, and holiday workers. What characterizes your way of working? The excellent service! You go the extra mile for customers, for example, by showing someone how to attach a bike carrier. You are also helpful to each other. You practice the insurances with your colleague until you are confident enough to sell them yourself. And in between, there is, of course, time for a joke.
Affinity with travel: You have an interest in travel and know how to inspire customers in this.
Communication skills: You listen actively, offer appropriate solutions, and get energy from customer contact.
Function: You inform and advise customers about our products and services, from a toll vignette for Austria to a bike carrier and from an international driving license to a backpack. You open the store in the morning and close it again in the evening. Is the supervisor absent? Then you have the responsibility. You give the team a briefing and divide the work. You ensure that the store always looks tip-top and work with a shelving plan. The fun part is that you respond to different activities each season. In the summer camping items and in the winter snow chains and ski clothing! You unpack deliveries in the store or in the warehouse. You follow training in sales techniques and conversation skills, but also e-learnings to get to know our insurances and other services well.
