Financial Administrative Assistant

Are you ready to start full-time as a backline customer service representative in Amersfoort? You work 32-40 hours per week and receive an attractive salary. You handle challenging cases in a quieter environment than the front office. As a backline customer service representative, you ensure satisfied customers in Amersfoort. You mainly handle complex customer inquiries about shipments and the network. You work behind the scenes, which means you have less phone traffic than at the front office. This gives you more peace and space to investigate and resolve complex cases. On an average workday, you start by checking incoming requests. You solve questions about shipments, process bookings, and maintain contact with customers and colleagues. Through email and systems, you record everything and ensure that everyone receives the correct information. You quickly switch between different systems and topics. You always communicate neatly and clearly, even when it's busy or when a situation is difficult. You ensure that customers receive quick answers and problems are resolved. You think along, work neatly, and enjoy solving things. You work together in an informal team, where everyone helps each other. Is this your next step? Apply now and show what you can do!

As a Process Support Employee, you are the indispensable link between the office and the work floor. Together with a team of 3-6 support colleagues and the Support Manager, you ensure a smooth flow of all trips at PostNL Extra@Home in Amersfoort. You coordinate all day with transport planning, supervisors/coordinators on the floor, and customer service to solve problems immediately. Your daily priorities are to start, run, and close trips flawlessly in our Transport Management System (TMS), manage operational Excel lists, and accurately maintain shipment, action, and return lists. You remain calm and arrange a replacement trip in consultation when one is canceled or a driver is short. You are the point of contact for drivers, suppliers, and maintenance technicians. Additionally, you distribute necessary tools and check them upon return. Think of hand scanners, card machines, mattress covers, and access passes. You check freight documents, handle cash on delivery settlements, and ensure that day and night reports are accurate. You also analyze process and scan data and raise the alarm for structural errors or trends. Finally, you monitor safety at the depot and address colleagues or couriers for violations of house rules. Are you interested? Apply directly with your CV and motivation, and hopefully, we will speak soon!