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Customer Service Representative

ALMERE

30 hour

Apply now

Customer Service Representative

ALMERE

30 hour

Apply now

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Location

ALMERE

Salary

€ 2.832 - € 3.400 per month

Number of hours per week

30 hour

Education Level

MBO

Employment

Parttime

Field of expertise

Administrative

  • Are you looking for a dynamic role within an international technical organization? We are seeking a Customer Service Representative responsible for providing excellent service to customers, dealers, and suppliers. In this versatile role, you are a crucial link in the order process and ensure that customers are helped quickly and professionally. The position is suitable for candidates with diverse backgrounds, such as experience in customer service, customer contact, or a commercial background in sales or internal sales. It is important that you are customer-oriented, communicate easily, and can work accurately and process-oriented. You enjoy handling customer inquiries and ensuring that the administrative processing in the systems is carried out correctly and on time. As a Customer Service Representative, you will be involved in answering customer inquiries via email, phone, and CRM systems (preferably Salesforce), processing and guiding orders from entry to order confirmation and shipment, and providing correct and timely information to customers, dealers, and suppliers. Additionally, you will liaise with internal departments and international suppliers to ensure a smooth order process, prepare freight invoices and credit notes for further processing, identify and resolve bottlenecks within the order and delivery process, check shipping discrepancies and provide the correct documentation, and carefully process and maintain customer and order information in the systems. You will also contribute ideas for process improvements and digitalization of services and build good relationships with customers and colleagues.

We offer

  • • A challenging position within an international and professional working environment; • A 30-hour workweek, spread over 4 working days; • A gross monthly salary between € 2,832 and € 3,400 based on a 30-hour workweek, in accordance with the CAO Metalektro and depending on knowledge and experience; • Travel allowance; • A 6-month assignment, with the possibility of extension upon good performance; • A pleasant working environment where collaboration, development, and initiative are valued.

We ask

  • • A completed MBO or HBO education, preferably in the direction of Customer Service, Commercial Economics, or a similar education; • Experience in a role where customer contact and administrative or process-oriented tasks come together; • Experience in, for example, customer service, sales, internal sales, order management, customer service, or a similar environment is a plus; • A good command of the Dutch language, both spoken and written; • An excellent command of the English language, both spoken and written; • You are communicatively strong and enjoy communicating with customers and colleagues both by phone and in writing; • Experience with CRM systems. Salesforce is a plus; • Good knowledge of Microsoft Office and digital systems; • You work accurately and process-oriented and have an eye for correct administrative processing; • You are customer-oriented but can also work independently and structured.

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

Our client is an international organization active in the world of internal transport and logistics solutions. From a European organization, customers and dealers in various countries are supported with high-quality products and excellent service. The company culture is informal, professional, and focused on collaboration, quality, and continuous improvement.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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Almere
32 - 40 hour
Fulltime
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