Customer Service Employee

Are you ready to help people with questions that really matter and want to work at a large pension provider? Then the position of customer service employee in Heerlen is perfect for you. As a Contact Specialist, you are the first point of contact for participants with questions about their pension. You help people via phone, email, and chat and provide clear explanations on topics such as pension accrual, the pension date, disability, and death. You research information, switch between different systems, and ensure that every participant is helped clearly and carefully. Sometimes the topics are complex, but you know how to explain them in an understandable way. You don't need to be a pension expert beforehand, as you will receive extensive, paid training on location in Heerlen. Even after that, you will work in the office for the first three months to ensure you are well-trained and guided.