Customer Contact and Administration Employee (2nd Line Function)

Are you someone who gets energy from helping people and ensures that administration and appointments are always correct? Then we are looking for you! As a Customer Contact & Administration Employee, you are the connecting link within a customer team of the SDE department. You work together with a route planner, technical specialist, and damage employee and are partly responsible for customers in one of the four regions. You ensure structure, overview, and satisfied customers. The main tasks are planning and coordinating customer appointments, efficiently and customer-oriented, processing and checking data in customer files and systems, supporting colleagues from customer service and answering their questions, and maintaining telephone and digital contact with customers and colleagues. You monitor the overview and structure in daily activities. Furthermore, you are available 32 to 38 hours per week, and working hours will be between 8:00 and 17:30. With your organizational talent and customer-oriented attitude, you keep everything running smoothly, even during busy times.