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Team Leader

Weesp

36 hour

Apply now

Team Leader

Weesp

36 hour

Apply now

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Location

Weesp

Salary

€ 18,50 - € 24 per hour

Number of hours per week

36 hour

Education Level

HBO

Employment

Fulltime

Field of expertise

Administrative

  • As a Team Leader IRC, you are responsible for the daily handling of inquiries, complaints, and claims. You manage IRC Agents and Coordinators on quality, capacity, priorities, and results. You are the first point of contact for complex cases, exceptions, and escalations. Additionally, you monitor KPIs, lead times, and volumes, analyze trends, and translate these into concrete actions. You work closely with internal departments and external parties such as banks and cash partners. You also take the initiative to standardize, digitize, and optimize processes. You contribute to the further professionalization of the IRC chain and ensure correct governance, case formation, and audit trail. You combine operational involvement with an improvement-oriented perspective. You feel responsible for the team result and dare to provide direction.

We offer

  • • A position as Team Leader Claims & Disputes (IRC); • A role within a socially relevant infrastructure; • Working in a complex chain with many stakeholders; • Room to improve processes and collaboration; • Short lines and direct influence on decision-making; • A position where you contribute to continuity, quality, and trust within the chain.

We ask

  • • HBO/WO working and thinking level; • At least 5 years of experience in claims, operations control, or financial services; • Experience with chain management, incident management, and stakeholder management; • Experience with reporting, risk analysis, and process improvement; • Strong communication skills and persuasiveness; • Leadership and the ability to guide teams; • You are stress-resistant and analytical; • You are organization-sensitive, take ownership, and focus on results and quality.

Any questions?

Neem dan contact met ons op via: +31885063421

Where will you be working?

You work at a financial service provider in Weesp. The team consists of 10 to 50 colleagues. Here, collaboration and short lines are central. The organization provides a lot of room for personal initiative. You get the chance to develop yourself through courses and training. The company has an open and accessible atmosphere. Everyone is treated equally. Together, you ensure safe and reliable payment solutions in the Netherlands. You will quickly feel at home in this environment.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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Weesp
32 - 40 hour
Fulltime
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