Public Affairs Employee Bergambacht

Are you ready to be the point of contact for residents and entrepreneurs in the municipality of Krimpenerwaard? As a customer contact employee, you work 24 to 32 hours per week in a dynamic team. You help people with their questions and ensure they are assisted in a friendly and prompt manner. You are the first point of contact and handle many tasks independently. Can't solve a question? Then you effortlessly coordinate with colleagues from other departments, making your work varied and challenging. You start your workday by answering phone calls from residents and businesses. You listen attentively, think along, and provide direct answers or quickly find out the information. You work with various administrative systems and appreciate clarity. In addition to phone conversations, you process customer inquiries about municipal products, services, and regulations. You always ensure a neat handling. Is a question too complex? Then you neatly transfer it to the right colleague and keep track of the status. Do you want to be part of a committed team where your efforts count? Apply quickly if you get energy from customer contact and administrative work! Experience is not required, but you must be computer-savvy and communicatively strong. We are looking for someone who can start quickly until the end of 2026.