Office Manager PostNL

As an Operational Planner for Customer Contact in Breda, you work 32 to 37 hours per week. You ensure that the planning and staffing of business customer contact runs smoothly. Every day is different, as you quickly respond to changes and keep an overview. Your work directly impacts the success of the organization. An average workday starts with checking the schedule. You see if there are enough colleagues on the various customer contact channels. Is there extra busyness? Then you quickly adjust. You analyze figures, consult with team leaders, and make a plan to ensure the day runs smoothly. You also come up with improvements for the processes and think along about new technologies such as AI. This job is perfect if you enjoy puzzling, switching quickly, and maintaining a good overview. You work in an enthusiastic team where your ideas are welcome. Do you want to have an impact on operations and develop in planning and customer contact? Then this is your chance! Apply and make a difference.