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Location
KERKRADE
Salary
€ 2.900 per month
Number of hours per week
40 hour
Education Level
HBO, MBO
Employment
Fulltime
Field of expertise
Commercial
As a Logistics Account Manager, you are responsible for the daily operational management of multiple customer accounts. You are the main point of contact for your customers and ensure that agreements are met and processes run smoothly. You mainly work from the office and have a lot of contact with customers via email and phone. You do not need to visit customers and are not responsible for executing warehouse tasks. However, you regularly contact the warehouse to check inventories and coordinate operational matters. Your tasks include managing multiple customer accounts and acting as the first point of contact, maintaining customer contact via email, phone, and Microsoft Teams, monitoring incoming deliveries, outgoing orders, returns, and inventory levels, ensuring customer agreements, service levels (SLAs), and performance (KPIs) are met, handling customer inquiries, complaints, and escalations and providing appropriate solutions, liaising with the warehouse and team leader on daily operational matters, preparing, checking, and processing customer invoicing, maintaining customer data, reports, and administrative documentation, and identifying improvement points and contributing to more efficient work processes.
We offer
- A full-time position within an international and growing organization;
- A salary of € 2,900 per month;
- 25 vacation days based on a full-time employment contract;
- A varied office role with a lot of responsibility and customer contact;
- An informal working atmosphere with short communication lines;
- Opportunities for personal and professional development;
- The opportunity to actively contribute to process improvements;
- An engaged team where collaboration and initiative are valued.
We ask
- Excellent command of the English language, both spoken and written;
- Experience in an administrative, commercial, operational, or customer-oriented role;
- Experience with CRM systems is a requirement;
- Good communication skills and a customer-oriented attitude;
- Strong organizational skills and the ability to manage multiple tasks simultaneously;
- A proactive and independent work attitude;
- Good knowledge of Microsoft Office, especially Excel and Outlook.
Experience in logistics, warehousing, or fulfillment is a plus, but not required. Experience with a Warehouse Management System (WMS) is an advantage.
Any questions?
Neem dan contact met ons op via: +31885063328
Where will you be working?
You will work for an international logistics service provider specializing in warehousing, fulfillment, and distribution. From the location in Kerkrade, logistical processes are managed daily for various international clients. You will be part of a dynamic work environment where customer satisfaction, quality, and collaboration are central.
How does applying through Timing work?
step 1
Based on your online application, we determine whether you fit with our client and the vacancy.
step 2
If you are suitable, we will invite you for a conversation at the location and get to know each other better.
step 3
Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.
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