Emergency Call Center Assistant

As a customer service representative at the ANWB in Assen, you are the first point of contact for people who need help on the road. You answer phone calls, listen carefully to the customer, and think along about the best solution. No conversation is the same, and thanks to your service-oriented attitude, you ensure that customers are well assisted. You work 20 to 32 hours per week in a 24/7 environment. Therefore, you are flexibly available during the day, in the evening, at night, on weekends, and on holidays. You receive extensive training averaging 36 hours and then 10 days of on-site guidance. After approximately 3 to 4 months, depending on your performance, up to 50% working from home is possible. You earn €16.50 gross per hour, with 8% holiday pay, 5.58% year-end bonus, and attractive allowances. Are you customer-oriented, communicatively strong, and do you like to think in solutions? Do you have at least mbo 4 work and thinking level and are you flexibly available? Then this is a great opportunity to start working at the ANWB and further develop yourself!

A flat tire, car trouble abroad, or a stranded traveler: at such moments, people could use some help. As an emergency assistance provider at the ANWB Alarm Center in Assen, you are the one who listens to the story, maps out the situation, and ensures that the right help is arranged. You have daily contact with different people and situations. You remain calm, ask the right questions, and think along about a suitable solution. You work closely with your colleagues and various emergency services. A varied role in which you can directly make a difference for others. You work 16 to 32 hours per week in a 24/7 environment. You are therefore flexibly available for day, evening, and night shifts and are willing to work regularly on weekends and public holidays. You start with an extensive training of an average of 36 hours, followed by 10 days of on-site guidance. Once you are well trained, there is the possibility to work up to 50% from home after about 3 to 4 months, depending on your performance. Night shifts can be performed from home. You receive €16.50 gross per hour, 8% holiday pay, and a 5.58% year-end bonus. Additionally, there are travel allowances and bonuses that can go up to 300%. Are you communicatively strong, do you remain calm in different situations, and do you get energy from helping people? Then this position at the ANWB Alarm Center might be something for you!