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Customer Service Star at PostNL

BREDA

32 - 37 hour

Apply now

Customer Service Star at PostNL

BREDA

32 - 37 hour

Apply now

Go Directly to

Location

BREDA

Salary

€ 16,11 - € 17,43 per hour

Number of hours per week

32 - 37 hour

Education Level

VMBO/MAVO, HAVO, MBO

Employment

Fulltime

Field of expertise

Administrative

  • Help business customers move forward Do you get energized by customer contact and enjoy thinking along with people? Then this job as a customer service representative in Breda is for you! You will be the first point of contact for business customers of a leading company in the logistics and postal sector. With your clear explanations, good advice, and practical solutions, you ensure satisfied customers every day. As a customer service representative, you will assist business customers by phone and email. They may have questions about their mail or parcel shipments. You listen carefully, find out what is going on, and ensure that the customer can proceed quickly. No day is the same. Sometimes you answer a simple question, other times you delve deeper into a problem. You coordinate with other departments when necessary and keep the customer well informed. You will be involved in: • Answering phone calls and emails from business customers; • Providing clear information and appropriate advice; • Finding practical solutions; • Consulting with other departments when needed; • Ensuring a professional and positive customer experience; • Building knowledge about mail and parcel services; • Utilizing opportunities to develop yourself and advance. You work 32 to 37 hours a week in Breda, within an informal and enthusiastic team of about 50 to 100 colleagues. Together, you ensure that business customers can rely on excellent service.

We offer

  • • An attractive salary of €16.11- €17.43 gross per hour; • A travel allowance and pension scheme; • Good opportunities to develop yourself and advance; • An informal working atmosphere with nice and involved colleagues; • A varied position at a large and dynamic logistics company.

We ask

  • • You have a vmbo, havo, or mbo working and thinking level; • You have 0 to 2 years of work experience; • You live within 20 kilometers of Breda; • You are customer-oriented and think in solutions; • You communicate easily and professionally; • You enjoy truly helping business customers; • You are open to advancing to junior account manager within PostNL.

Any questions?

Neem dan contact met ons op via: +31885063721

Where will you be working?

You will work at PostNL, the largest logistics and postal service provider in the Netherlands. Every day, thousands of employees are committed to delivering millions of letters and parcels, in the Netherlands and beyond. In Breda, you will find the Customer Excellence office. From this location, customer service representatives and account managers assist business customers with questions, advice, and solutions regarding their mail and parcel flows. The work environment is dynamic and results-oriented, but the atmosphere is informal and collegial. Collaboration is key.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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