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Customer Service Representative at PostNL

BREDA

32 - 37 hour

Apply now

Customer Service Representative at PostNL

BREDA

32 - 37 hour

Apply now

Go Directly to

Location

BREDA

Salary

€ 16,11 - € 17,43 per hour

Number of hours per week

32 - 37 hour

Education Level

VMBO/MAVO, HAVO, MBO

Employment

Fulltime

Field of expertise

Call center

  • Are you customer-oriented, communicatively skilled, and do you enjoy helping people further? Do you have experience in customer service and with telephone customer contact? Then this position in Breda is for you. You will work at a leading company in the logistics and postal sector. As a customer service representative, you support business customers with questions about mail and parcel services. You actively think along, look for solutions, and ensure a professional customer experience. You are the first point of contact for business customers. You have contact via phone, email, and chats and help customers with a variety of questions. You are involved in answering phone calls, emails, and chats, providing clear information and advice, investigating and resolving customer inquiries, and consulting with other departments when necessary. You ensure customer-oriented and professional service and build knowledge about mail and parcel processes. You think about your own development and growth opportunities. You work 32 to 37 hours per week in Breda and join an enthusiastic and informal team of about 50 to 100 colleagues. The first week you follow an intensive training program. During this week, you work full-time at the office in Breda. This way, you get to know the systems, processes, and services well and are carefully prepared for your role. After this, working 32 hours per week is also available.

We offer

  • • A gross hourly wage of € 16.11 to € 17.43 per hour; • A workweek of 32 to 37 hours; • An intensive and well-organized training program; • Travel allowance and a pension scheme; • Good opportunities for self-development; • Chance for growth opportunities; • An informal working atmosphere with committed colleagues; • A varied role within a large logistics company. Apply now! Do you want to use your experience in customer service and telephony in a varied role? Then apply today as a customer service representative in Breda! Do you have any questions first? Contact Recruitment Breda via +31885063721

We ask

  • • Vmbo, havo, or mbo working and thinking level; • Experience in a customer service role; • Experience with telephony and telephone customer contact; • A customer-oriented and solution-oriented attitude; • Good communication skills; • A professional and clear way of communicating; • You live within 20 kilometers of Breda; • You enjoy helping business customers well; • You are open to growing into a Junior Account Manager; • You can start working in mid-October.

Any questions?

Neem dan contact met ons op via: +31885063721

Where will you be working?

You will work at PostNL, a large logistics and postal service provider in the Netherlands. From the location in Breda, the Customer Excellence team supports business customers with questions, advice, and solutions regarding their mail and parcel flows. You work in a dynamic environment where collaboration, customer orientation, and results are central.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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