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Customer Service Expert

Leusden

32 - 40 hour

Apply now

Customer Service Expert

Leusden

32 - 40 hour

Apply now

Go Directly to

Location

Leusden

Salary

€ 2.527 per month

Number of hours per week

32 - 40 hour

Education Level

MBO

Employment

Fulltime

Field of expertise

Call center

  • Cp3EAre you ready for a dynamic role with direct customer contact? In this position, you are responsible for solving a variety of customer inquiries, such as payment issues, technical problems on the website, or questions about orders. When a question cannot be resolved immediately, you think creatively to find a suitable solution. You play a crucial role in delving into complex cases and contribute to the professionalization of the team. We strive to continuously improve and simplify the customer experience. In addition to your daily tasks, you work with other departments to answer customer questions more quickly or even prevent them by optimizing information provision. In short, a varied job where solution-oriented thinking and flexibility are central!3C/p3E

We offer

  • 3Cul3E3Cli3EYou start with an extensive training and onboarding period of four weeks;3C/li3E3Cli3EThe first two weeks you attend training at the office from Monday to Friday from 09:00 to 16:30;3C/li3E3Cli3EThe following two weeks you work at the office according to your contract hours, between 09:00 and 17:00;3C/li3E3Cli3EAfter these four weeks, you will be scheduled for evening and weekend shifts.3C/li3E3C/ul3E

We ask

  • 3Cul3E3Cli3EYou have MBO 4 working and thinking level;3C/li3E3Cli3EYou can switch quickly and set priorities;3C/li3E3Cli3EYou have experience with different systems and learn new software quickly;3C/li3E3Cli3EYou are communicatively strong, customer-oriented, and flexible;3C/li3E3Cli3EExperience in (online) retail is a plus;3C/li3E3Cli3EYou are available for at least 32 hours per week, with presence required on Fridays;3C/li3E3Cli3EThinking in possibilities and a hands-on mentality characterize your way of working.3C/li3E3C/ul3E

Any questions?

Neem dan contact met ons op via: +31885063307

Where will you be working?

3Cp3EWe are VANAD Engage, a company that supports various organizations with their customer service, allowing them to focus on their core activities. For Intergamma, for example, we provide the complete customer service, enabling Intergamma to concentrate on their services. Intergamma is the organization behind GAMMA and Karwei, with 360 DIY stores in the Netherlands and Belgium. We are the largest retailer in the DIY market of the Benelux and invest in sustainable, future-proof services. Our mission is to become the favorite address in the home and garden market by helping customers with real solutions. You will work in our Customer Service team, where you closely collaborate with other customer service experts, coordinators, and first-line colleagues. The atmosphere within the team is good, and we work hard every day to make a difference for the customer. That gives energy!3C/p3E

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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