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Location
Stolwijk
Salary
€ 2.564 - € 3.524 per month
Number of hours per week
16 hour
Education Level
MBO
Employment
Fulltime
Field of expertise
Call center
- As a Customer Contact Employee, you are the first point of contact for residents and entrepreneurs of the municipality of Krimpenerwaard. You answer all telephone and digital customer inquiries. If it doesn't work immediately, you connect the customer to the right colleague. You always remain responsible for the correct handling of the process. You assist with questions about municipal products, services, reports, and regulations. You work in a team that highly values customer friendliness. Your workday starts at 8:30 AM. You log into the customer contact system and review the first reports. Throughout the day, you answer various questions, for example, about permits, passports, or waste. You quickly switch between different topics and maintain an overview. You neatly register everything in the system. Between June 8 and July 27, you work entirely from home due to the relocation of the town hall. Therefore, a good home workspace is important. Are you customer-oriented, solution-oriented, and do you enjoy helping people further? Then this job is for you! You get the chance to develop yourself within the government and contribute to a pleasant living environment for everyone. Apply quickly and become part of our enthusiastic team!
We offer
- • Salary between €2,564 and €3,524 based on 36 hours; • Pension scheme through the municipality; • Public transport travel allowance; • Hours: 16 hours per week; • Temporary contract until October 31; • Flexible home working during the relocation; • Room for personal development; • Good work-life balance; • Working at an involved and open organization.
We ask
- • You have mbo, hbo, or wo working and thinking level; • You speak and write good Dutch; • You are customer-friendly and have good listening skills; • You have experience with a customer contact system (CRM); • You have basic knowledge of administrative processes; • You are stress-resistant and think in solutions; • You can work independently and from home; • You live within 20 km of Stolwijk.
Any questions?
Neem dan contact met ons op via: +31885063307
Where will you be working?
You will work at a modern municipality in the heart of the Krimpenerwaard region. Here, over 500 colleagues work together to create a pleasant living environment for residents and entrepreneurs. There is a lot of attention for personal development, a good work-life balance, and an open atmosphere. You work in a dynamic environment where your efforts directly contribute to social projects. This is a place where your opinion counts and where variety and challenge are central.
How does applying through Timing work?
step 1
Based on your online application, we determine whether you fit with our client and the vacancy.
step 2
If you are suitable, we will invite you for a conversation at the location and get to know each other better.
step 3
Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.
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