Customer service employee vacancies
Have you ever thought about working at a customer service? At Timing, we have plenty of vacancies. Here you will find more information about working at a customer service.
Working as a customer service representative
Almost everyone has spoken to them at some point: a customer service representative. To ask where your order has gone, because you are stranded somewhere and need help. Every company that provides a product or service has a customer service. You can work as a customer service representative at companies like Gazelle, ANWB and Concentrix.
What does a customer service representative do?
As a customer service representative, you often work behind a screen and come into contact with customers via phone, email, chat, or social media channels who ask for your help. You might also work at a physical customer service, for example in a large store. It is your task to address existing and potential customers and help them find an answer to their question.
At customer service, you usually work with an online computer program where all the data of customers and/or products are stored. Based on that program, you will answer a customer's question.
Your tasks and work environment as a customer service representative vary greatly depending on the employer. Large companies usually have a special department for customer service; a large open space where you work together with all customer service representatives.
What is certain is that you communicate a lot at customer service. You must be comfortable with that and also be good at it. It is also helpful if you are naturally inclined to be helpful.
"From working in customer service, you can learn a lot about customer contact and communication, among other things. It is a good foundation, which will also look good on your CV."
How do you become a customer service representative?
The (MBO) programs for commercial employee, customer service representative, office assistant, and marketing and communication employee are well-suited.
Because working in customer service is so broad, employers usually do not require a specific education. What they do ask is that you can communicate well and clearly and that you are comfortable with computer programs. In some cases, it is important that you obtain a WFT certificate. This can often be done with the employer, but Timing also offers opportunities for this. You can find more information here.
What does a customer service representative earn on average?
The salary of a customer service representative ranges from 1,700 euros gross per month when you are just starting and can go up to 3,100 euros gross if you have a lot of experience. What you will earn in customer service varies by sector and employer and depends on your age, experience, and the difficulty level of the work.
What is the career perspective of a customer service representative?
The career perspective for customer service representatives is good. The demand in the service, administrative, financial, and insurance sectors is high.
This is because the focus of employers is increasingly on customer satisfaction. With good customer service, companies can differentiate themselves in the market. We therefore expect that customer service will remain a highly sought-after position.