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Location
'S-GRAVENHAGE
Salary
€ 16,34 per hour
Number of hours per week
24 - 40 hour
Education Level
MBO, HBO, WO
Employment
Fulltime
Field of expertise
Call center
- Are you ready to make a difference as a Customer Service Representative in The Hague? As the first point of contact for ANWB members, you answer questions and provide clear explanations about products and services. You work between 24 and 40 hours a week, starting with a full-time paid training. After that, there is the possibility to work partly from home. No day is the same, as every conversation is unique. On an average workday, you answer the phone and assist members with questions about their membership, insurance, or new services. You listen carefully, ask follow-up questions, and translate information into a clear answer. Sometimes you identify concerns and offer a suitable solution immediately. You work together with colleagues and contribute to high customer satisfaction. Over time, you can also help customers via email and chat. This position is ideal if you enjoy helping people and want to develop yourself. Experience with customer contact is not required, as you will learn everything during the training. Are you customer-oriented, patient, and a good listener? Then you are in the right place. Apply quickly and make a difference for ANWB members and yourself!
We offer
- • Gross hourly wage of €16.34 to €21.77; • Year-end bonus of 5.58%; • Internet allowance of €12.70 per week worked; • Home working allowance of €2.25 per day; • Work 24 to 40 hours per week; • Part-time or full-time employment possible; • Paid training of two weeks; • Growth opportunities to other positions; • Travel allowance for all means of transport; • 24% surcharge for working on Saturdays; • Obtain WFT certificates free of charge; • Work at a socially engaged organization; • Start date in consultation. Do you want to help yourself and customers further? Then apply now!
We ask
- • Minimum mbo-4 working and thinking level; • Excellent command of the Dutch language; • Willing to obtain WFT certificates; • Customer-oriented and good listening skills; • Strong communication skills, both oral and written; • Flexibly available between Monday and Saturday; • Computer skills (Office Word and Excel); • Experience with customer contact is a plus, not a requirement; • You enjoy working together and remain calm under pressure; • You live within 40 km of The Hague.
Any questions?
Neem dan contact met ons op via: +31885063307
Where will you be working?
You will work for a large national service provider in the culture and sports sector. The organization has an open and informal working atmosphere. Together with your colleagues, you strive for high customer satisfaction and a positive customer experience. Personal development and collaboration are central. The company offers plenty of room to grow and learn new skills. You work together in a committed team that is always there for each other.
How does applying through Timing work?
step 1
Based on your online application, we determine whether you fit with our client and the vacancy.
step 2
If you are suitable, we will invite you for a conversation at the location and get to know each other better.
step 3
Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.
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