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Customer Service Employee ANWB

GRONINGEN

20 - 32 hour

Apply now

Customer Service Employee ANWB

GRONINGEN

20 - 32 hour

Apply now

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Location

GRONINGEN

Salary

€ 16,50 per hour

Number of hours per week

20 - 32 hour

Education Level

MBO

Employment

Parttime

Field of expertise

Call center

  • Are you the person who reassures customers with car trouble or other help requests and knows what needs to be done? As a customer service employee at the ANWB Alarm Center, you are that support. You have telephone contact with customers from various business partners of the ANWB. You listen attentively, ask the right questions, and determine what assistance is needed. With your customer-oriented and solution-oriented attitude, you ensure that the customer is excellently helped. No day is the same; you meet different customers and situations, which requires flexibility, calmness, and clear communication. You work in a 24/7 environment, which means you are flexibly available for day, evening, and night shifts, including weekends and holidays. You start with extensive training and are well guided during your onboarding period. Once you are fully trained, there is the possibility to work partly from home.

We offer

  • • €16.50 gross per hour; • 8% holiday pay; • 5.58% year-end bonus; • Travel allowance; • Allowances that can go up to 300%; • Possibility to work up to 50% from home after about 3 to 4 months; • Night shifts from home; • Extensive training and good guidance; • Opportunities to further develop yourself; • Working in an involved and professional team.

We ask

  • • You have at least mbo 4 work and thinking level; • You have a good command of the Dutch language, both spoken and written; • You are available 16 to 32 hours per week; • You are flexibly available for day, evening, and night shifts; • You are willing to work regularly on weekends and holidays; • You are available to start on November 16, 2026; • You are customer-oriented and communicatively strong; • You can listen well, ask further questions, and switch quickly; • You are solution-oriented and stress-resistant; • You enjoy working in a dynamic 24/7 environment.

Any questions?

Neem dan contact met ons op via: +31885063760

Where will you be working?

You will work at the ANWB Alarm Center in the Groningen area. Here, an enthusiastic team is ready every day to help people when they unexpectedly need assistance on the road. Because the Alarm Center is open 24/7, no day is the same, and you will encounter various situations and help requests. You work together with committed colleagues who support each other and together ensure good service. From your first day, you are well trained and guided, so you can start with confidence. Additionally, you have plenty of opportunities to develop yourself and learn new skills. A dynamic work environment, a close-knit team, and work where you can make a direct difference for others every day.

How does applying through Timing work?

step 1

Based on your online application, we determine whether you fit with our client and the vacancy.

step 2

If you are suitable, we will invite you for a conversation at the location and get to know each other better.

step 3

Ultimately, we introduce you to the client. In consultation with the client, we determine if and when you can start.

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