Team Leader Customer Service Wanted!
As a Team Leader Customer Service in Roermond, you manage the daily operations of the customer service department and actively participate yourself. You are the point of contact for your colleagues with complex questions, complaints, and cases. You ensure that customers are helped quickly, clearly, and customer-oriented. You distribute the work within the team, set priorities, and monitor the quality of customer service delivery. You also handle complaints, keep track of progress, and inform customers about the status of their application. In complicated situations, you think along about a suitable solution and take on the communication yourself when necessary. You have a lot of contact with customers, suppliers, manufacturers, and external technicians. Additionally, you work closely with colleagues from sales, planning, and logistics. You see where processes can be smarter or better and come up with practical improvements. This way, you and your team ensure a smoothly running customer service department. You work full-time, 40 hours per week. Other hours are negotiable. You start with a temporary contract, with a view to a permanent position. This role is ideal if you like to take responsibility, motivate people, and get energy from solving customer service issues.