Front Office Employee Delft

As a Process Support Employee, you are, together with a team of 3-6 support colleagues, the indispensable link between the office and the work floor. Together with the Support Manager, you are responsible for the smooth running of all trips at PostNL Extra@Home in Amersfoort. Throughout the day, you coordinate with transport planning, the supervisors/coordinators on the floor, and customer service to solve problems immediately. Your daily priorities are to start, run, and close trips flawlessly in our Transport Management System (TMS), to keep operational Excel lists and shipment, action, and return lists accurately, and to arrange replacement trips when necessary. You are the point of contact for drivers, suppliers, and maintenance technicians and ensure the issuance and return of tools such as handheld scanners and access passes. Additionally, you check freight documents, handle cash on delivery settlements, and ensure that day and night reports are accurate. You analyze process and scan data and monitor safety at the depot. Interested? Apply directly with your CV and motivation, and hopefully, we will speak soon!