Emergency Response Employee Almere

Are you looking for a dynamic role within an international technical organization? We are seeking a Customer Service Representative responsible for providing excellent service to customers, dealers, and suppliers. In this versatile role, you are a crucial link in the order process and ensure that customers are helped quickly and professionally. The position is suitable for candidates with diverse backgrounds, such as experience in customer service, customer contact, or a commercial background in sales or internal sales. It is important that you are customer-oriented, communicate easily, and can work accurately and process-oriented. You enjoy handling customer inquiries and ensuring that the administrative processing in the systems is carried out correctly and on time. As a Customer Service Representative, you will be involved in answering customer inquiries via email, phone, and CRM systems (preferably Salesforce), processing and guiding orders from entry to order confirmation and shipment, and providing correct and timely information to customers, dealers, and suppliers. Additionally, you will liaise with internal departments and international suppliers to ensure a smooth order process, prepare freight invoices and credit notes for further processing, identify and resolve bottlenecks within the order and delivery process, check shipping discrepancies and provide the correct documentation, and carefully process and maintain customer and order information in the systems. You will also contribute ideas for process improvements and digitalization of services and build good relationships with customers and colleagues.