Customer Service Star at PostNL

Help business customers move forward Do you get energized by customer contact and enjoy thinking along with people? Then this job as a customer service representative in Breda is for you! You will be the first point of contact for business customers of a leading company in the logistics and postal sector. With your clear explanations, good advice, and practical solutions, you ensure satisfied customers every day. As a customer service representative, you will assist business customers by phone and email. They may have questions about their mail or parcel shipments. You listen carefully, find out what is going on, and ensure that the customer can proceed quickly. No day is the same. Sometimes you answer a simple question, other times you delve deeper into a problem. You coordinate with other departments when necessary and keep the customer well informed. You will be involved in: • Answering phone calls and emails from business customers; • Providing clear information and appropriate advice; • Finding practical solutions; • Consulting with other departments when necessary; • Ensuring a professional and positive customer experience; • Building knowledge about mail and parcel services; • Taking advantage of opportunities to develop and advance yourself. You work 32 to 37 hours a week in Breda, within an informal and enthusiastic team of about 50 to 100 colleagues. Together, you ensure that business customers can count on excellent service.

Help business customers move forward Do you get energized by customer contact and enjoy thinking along with people? Then this job as a customer service representative in Breda is for you! You will be the first point of contact for business customers of a leading company in the logistics and postal sector. With your clear explanations, good advice, and practical solutions, you ensure satisfied customers every day. As a customer service representative, you will assist business customers by phone and email. They may have questions about their mail or parcel shipments. You listen carefully, find out what is going on, and ensure that the customer can proceed quickly. No day is the same. Sometimes you answer a simple question, other times you delve deeper into a problem. You coordinate with other departments when necessary and keep the customer well informed. You will be involved in: • Answering phone calls and emails from business customers; • Providing clear information and appropriate advice; • Finding practical solutions; • Consulting with other departments when needed; • Ensuring a professional and positive customer experience; • Building knowledge about mail and parcel services; • Utilizing opportunities to develop yourself and advance. You work 32 to 37 hours per week in Breda, within an informal and enthusiastic team of about 50 to 100 colleagues. Together, you ensure that business customers can rely on excellent service.