Customer Service Representative Backline Arnhem

As a customer service representative backline in Arnhem, you are the connecting link between customers, colleagues, and the logistics process. You work 40 hours a week and have a lot of independence. You handle cases that are a bit more complex, allowing you to showcase your skills and develop yourself. This makes the work varied and challenging. You mainly handle digital requests, process cashback applications, and ensure that systems are always up-to-date.

An average workday starts with reviewing outstanding actions. You have a brief discussion with your colleagues and divide the tasks. Throughout the day, you answer customer questions via email or the internal system. You only pick up the phone for urgent requests. You process information regarding shipments, check details, and solve problems. You ensure that everything is done according to the correct procedures. You maintain an overview and always work accurately.

In this role, you have a lot of room to work independently and take initiative. Every day is different because the questions and challenges vary. You think in solutions, remain professional, and help customers and colleagues further. You feel proud when you have helped the customer well. Do you want to grow in your role and make an impact? Apply quickly and discover how fun it is to make customers happy!