German Tech Support & Services representative

What will your work consist of?

📞 You will not just be answering phone calls, or writing emails, like most support/services teams of contact centres.

📝 This job consists of many different tasks and you will have full responsibility to take care of our customers; from answering a simple question, performing software updates of a customer’s remote, to deciding if a customer needs an exchange for a defective product and consulting our product managers about specific cases. Our representatives get full freedom to handle it all.

🌐 You will also help create new articles in our websites knowledge base and, as a German speaker, be responsible for e.g. translating texts for our German website, social media posts and messages on our product packaging.

🌏 You will be working in a small international team with other native speakers (French, Italian, Spanish and everybody speaks English) This team serves customers from 14 different countries in Europe, and you will even be talking with worldwide One For All customers when it comes to web care and social media.

Wij bieden

What do we have to offer?:

📑 Upgrading your C.V. with a job in a large, corporate, American based company;

🌍 An international team; a mix of cultures and diverse backgrounds;

🤸 Flexible working hours, depending on the workload (no evening shifts or weekends);

💪 A varied job with a lot of responsibilities;

💸 An hourly wage of €12,-, discount on a fitness membership and many other benefits.

Wij vragen

Who are we looking for?

Are you interested in the newest ways of serving customers, e.g. via mobile chat and web care?

Do you also feel that customers should be able to be self-supporting online via mobile apps, instruction video’s, helpful FAQ’s etc. instead of being on the phone for hours?

Do you like working in a small international team with other native speakers and serving customers from 14 different countries in Europe?

Have you got an interest in the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology?

We are looking for you!

To join us, you:

💬 Speak and write fluent German and English;

💼 Have experience in working with customers or working in contact centers;

🕴️ Are customer focused, able to manage your own workload and can handle the full responsibility

described above;

🖥️ Familiar with all kinds of technology and like to be surrounded by cool tech;

🕛 Can commit to the job for at least one year and are available for 24 to 32 hours per week.

Heb je nog vragen?

Vestiging Timing MKB Twente, Marloes Kiekebosch
088-5063039

Waar ga je werken?

Internationaal callcenter dat service verleent voor met name universele afstandbedieningen. Where will you be working? The company is the world leader in wireless technologies. They manufacture universal remote controls, antennas, wall mounts, Bluetooth related products and other Audio Video accessories. The Customer Support Centre is very much more than just a call center. The department is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.