A Customer Service Representative is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different ...
German Customer Service Yamaha
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A Customer Service Representative is responsible for the handling of technical customer contacts for Yamaha, via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The Customer Service Representative also answers questions concerning specific procedures and services.
The main tasks of a Customer Service Representative are:
In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Ideally, the callcenter employee will enjoy talking to people and have gained previous experience of working in a customer driven environment, preferably within a contact center, but this is not essential. Also, as this is a fast paced and dynamic environment, the ability to adept them is essential.
As you will be speaking with customers on a daily basis, excellent communication and rapport building skills are essential, as well as attention to detail and the ability to identify a problem and provide a solution.
Further requirements are:
Speaks and writes English and German at professional level and one of the requested native languages;
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial;
Communicative and service orientated;
Highly accurate and analytical;
Available to work at least 20 hours per week;
Available to work 2 evenings per week and alternate weekends;
A strong interest in Motors and Cars and developments in this field.