Who are we looking for?
Are you interested in the newest ways of serving customers, e.g. via mobile chat and web care?
Do you also feel that customers should be able to be self-supporting online via mobile apps, instruction video’s, helpful FAQ’s etc. instead of being on the phone for hours?
Do you like working in a small international team with other native speakers and serving customers from 14 different countries in Europe?
Have you got an interest in the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology?
We are looking for you!
To join us, you must be:
Native German and fluent in English
The ability to switch to different communication styles depending on the channel you are working for, e.g. chat, marketing texts, FAQ’s, e-mails, phone, web care
Located within travel distance of Enschede
Customer focused to achieve the best result for your customers and the business
Independent, able to manage your own workload and prioritize tasks
Affinity with slightly technical products, mobile apps, social media
To be able to commit to the job for at least one year
Flexible in working hours, depending on other colleagues holidays and the workload in the department
What will be your job?
As a representative, you will not just be handling phone calls, or writing emails. You will also be chatting with customers, developing online support content (e.g. FAQ’s), responding to customers reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.
An exciting opportunity to play a lead role within a small international team (+/- 10 colleagues) that provides high quality services in Europe
An environment that has the philosophy to work hard but also play hard
An attractive salary plus benefits & training
Waar ga je werken?
The company is the world leader in wireless technologies. They manufacture universal remote controls, antennas, wall mounts, Bluetooth related products and other Audio Video accessories. The Customer Support Centre is very much more than just a call center. The department is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.
Heb je nog vragen?
Vestiging Timing Oost, Marloes Kiekebosch
Hoe werkt solliciteren via Timing?
Op basis van je online sollicitatie bepalen we of je past bij onze opdrachtgever en de vacature.
Als je geschikt bent, dan nodigen we je uit voor een gesprek op de locatie en leren we elkaar beter kennen.
Uiteindelijk stellen we je voor aan de opdrachtgever. In overleg met de opdrachtgever bepalen we of en wanneer jij kunt starten.