Customer Service Representative Polish
Communicatief Punctueel Verantwoordelijkheidsgevoel
A Customer Service Representative is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The Customer Service Representative also answers questions concerning specific procedures and services.
The main tasks of a Customer Service Representative are:
In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.
Waar ga je werken?
The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
Heb je nog vragen?
Vestiging Timing Recruitment Center, Anne Wagenaar