Customer Service Representative

As a Customer Service Representative in Nijmegen, you are the first point of contact for our customers. You'll work between 32 and 40 hours per week, with the flexibility to work partially from home. This setup supports a better work-life balance while still being part of a collaborative office environment.

Your day begins with a short team meeting, after which you'll handle incoming customer emails. You respond to inquiries, resolve issues, and ensure every customer feels supported and valued. Each customer interaction is unique, offering variety and requiring a personal approach.

Key responsibilities include:

• Providing quick and clear solutions to customers in a friendly and professional manner;
• Collaborating with customers, colleagues, and carriers to ensure smooth logistics processes;
• Proactively monitoring shipments and taking timely action if issues arise;
• Managing customer KPIs, inquiries, complaints, data, and agreements in the system;
• Building and maintaining customer files with accurate documentation of agreements;
• Identifying and analyzing trends in shipment irregularities from dispatch to delivery.

Are you ready to boost your career and join an enthusiastic team? Apply now by contacting Chavel Rutten at +31 24 322 9063.